Sephora Store Manager

About Sephora

Sephora is a leading global beauty retailer known for an expansive portfolio of prestige and emerging brands and an immersive omnichannel client experience. As a member of the LVMH family, Sephora emphasizes innovation in retail, continuous learning, and inclusive client service, offering accelerated development paths for retail leaders within a fast-paced, brand-driven environment.

Role & Responsibilities

• Lead daily store operations to ensure an elevated, seamless client experience while meeting sales, profitability, and KPI targets in a high-volume retail environment.
• Recruit, onboard, coach, and develop a diverse, high-performing team through continuous feedback, performance appraisals, and formal development plans.
• Drive sales growth and client retention by executing business plans, optimizing staffing and inventory allocation, and promoting loyalty program engagement and personalised clienteling.
• Maintain operational and visual standards including merchandising, store presentation, compliance with company policies, loss-prevention protocols, and health & safety requirements.
• Resolve client concerns with professionalism and tact, safeguarding brand reputation and converting issues into loyalty-building opportunities.
• Forecast resource needs, control costs, and adapt strategies to shifting priorities within a dynamic retail calendar (promotions, launches, seasonal peaks).

Qualifications

• Proven track record of store leadership in high-volume, complex retail or hospitality settings with responsibility for driving store results and leading teams.
• Demonstrable ability to recruit, develop and retain talent; strong people-management and coaching skills.
• Exceptional communication and interpersonal skills with experience engaging peers, store teams, and senior leadership.
• Customer-obsessed mindset with a history of delivering personalised, memorable client experiences and loyalty-building initiatives.
• Ability to perform physical requirements of the role, including lifting up to 50 pounds, prolonged standing/walking, and handling beauty products in a fragrance environment.
• Authorization to work in the United States.

Skills

Experience

Demonstrated success leading high-volume retail stores or comparable hospitality operations, with hands-on experience setting strategic direction, achieving sales targets, and developing store leadership. Specific years of experience are not stated but candidates should show progressive leadership responsibility.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management, marketing, or a related discipline preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 103,200 to USD 126,400 per annum.

Benefits

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA/HSA options; Student Debt Retirement plan eligible for 401(k) match; paid vacation and sick leave; protected leave; training and tuition reimbursement; leadership development programs; 30% employee discount, product gratis and flash sale access; 24/7 mental health and financial coaching (Modern Health, Financial Finesse); volunteer and donation-matching programs.

Culture

Sephora cultivates an inclusive, community-oriented workplace where diversity, continuous learning, and personal development are celebrated. The brand fosters an entrepreneurial retail culture that prizes client obsession, creativity, and collaborative leadership within the LVMH ecosystem.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.