Sephora Store Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Lead and oversee all daily store operations to deliver a seamless, elevated client experience and drive sales in a high-volume environment
• Inspire, coach, and develop a diverse team to foster growth, accountability, and exceptional performance
• Recruit, onboard, and cultivate exceptional talent that embodies Sephora's values and delivers signature service
• Conduct impactful performance appraisals and provide real-time, actionable feedback and mentorship
• Ensure operational excellence by maintaining a visually inspiring store environment and ensuring compliance with policies and brand guidelines
• Drive client satisfaction through personalized experiences, skillful conflict resolution, and active engagement with loyalty programs
• Optimize inventory and staffing resources while adapting to shifting priorities in a dynamic retail landscape

Qualifications

• Demonstrated success in high-volume, complex retail or hospitality environments
• Proven ability to set strategic direction, champion store culture, and drive results
• Strong recruitment and team development capabilities
• Exceptional communication and interpersonal skills with demonstrated ability to build trust and manage conflict
• Client-centric mindset with passion for creating memorable, personalized experiences
• Physical capability to lift and carry up to 50 pounds, stand for extended periods, and work in a fragrance-filled environment

Skills

Experience

Demonstrated success in high-volume, complex retail or hospitality environments with a track record of setting strategic direction, championing store culture, driving overall store results, and executing business plans to achieve ambitious targets. Experience developing and mentoring teams in fast-paced environments preferred.

Education

High school diploma or equivalent required; bachelor's degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 78,200 to USD 95,750 per annum.

Benefits

Healthcare coverage (medical, dental, vision), disability and life insurance, 401(k) with 4% match, FSA and HSA programs, Student Debt Retirement plan, paid vacation and sick leave, protected leave, tuition reimbursement, leadership development programs, 30% employee discount on merchandise and services, access to free mental health and financial coaching resources (Modern Health and Financial Finesse), volunteer and donation matching.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.