Sephora Store Manager

Overview

Sephora, a leader in the global beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and quality. As an employer, Sephora offers a dynamic and inclusive work environment, fostering innovation and excellence in customer service and product offerings.

Role & Responsibilities

• Meet or exceed store sales and profit targets.
• Manage all resources within the store to provide customers with a leading shopping experience.
• Act as a Sephora Ambassador, consistently exhibiting the Company's Attitude and Values.
• Drive the execution of established policies, procedures, initiatives, and directives.
• Be a role model for customer service and drive a service and selling culture in the store.
• Monitor customer satisfaction and feedback systems to drive continuous service improvement.
• Take full ownership of the store and its commercial success.
• Analyze relevant data to challenge the status quo and address identified improvement areas.
• Escalate issues to the District Manager or Retail Back Office partners as needed.
• Drive continuous improvements in the store’s sales, productivity, and profitability.
• Share best practices to drive the collective performance of all district stores.
• Lead service by example and balance time between selling and leading team members on the sales floor.
• Ensure there is always a manager in charge on duty (MIC) on the sales floor.
• Schedule staff to properly serve customers, drive sales, and execute tasks.
• Manage the recruitment and training of store team members.
• Ensure all HR policies and procedures are adhered to.
• Create a high-performance culture by setting clear expectations and providing prompt feedback.
• Identify and develop strong performers with potential for growth.
• Ensure all store team members are trained on Sephora, Brands, and product knowledge.
• Coach and motivate individuals to maximize their performance.
• Ensure all established Visual Merchandising and In-Store Communication standards are executed and maintained.
• Ensure the legal and financial integrity of the store.
• Manage all store operations systematically and efficiently.
• Ensure merchandise deliveries are processed on the same day they arrive.
• Ensure cash register transactions are processed quickly and accurately.
• Lead and implement all applicable loss prevention policies and procedures.
• Maintain a safe and productive shopping and working environment.

Qualifications

• Thai National
• Minimum diploma or University degree
• Minimum 18 months’ work experience in a beauty/fashion customer and commercial focused retail environment
• Minimum of 12 months’ Store Management responsibility

Skills

Experience

Minimum 3 years of relevant experience in the retail industry, with at least 12 months in a Store Management role.

Education

Minimum diploma or University degree

Workplace

Benefits

Sephora offers a comprehensive benefits package including employee discounts, professional development opportunities, and a supportive work environment.

Culture

Sephora is committed to fostering a culture of diversity and inclusion, where employees are encouraged to express their creativity and innovation. The company values teamwork, customer satisfaction, and continuous improvement, creating a vibrant and collaborative workplace.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.