Sephora Store Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Lead all daily store operations to deliver a seamless, elevated client experience and drive sales and profitability in a high-volume environment
• Inspire, coach, and develop a diverse team by fostering growth, accountability, and a culture of empowerment
• Attract and onboard exceptional talent, building an inclusive team that embodies Sephora's values
• Conduct performance appraisals and provide real-time, actionable feedback and mentorship to support career development and engagement
• Elevate client satisfaction by delivering outstanding service, resolving concerns skillfully, and driving engagement through loyalty programs
• Maintain a visually inspiring and immaculate store environment while ensuring compliance with all policies and brand guidelines
• Optimize inventory and staffing resources to drive results and adapt to shifting priorities within a dynamic retail landscape

Qualifications

• Demonstrated success in high-volume, complex retail or hospitality environments
• Strong visionary leadership skills with ability to set strategic direction and execute business plans
• Exceptional communication and interpersonal abilities, with proven ability to build trust and manage conflict
• Demonstrated passion for developing and empowering team members through mentorship and coaching
• Client-centric mindset with experience creating personalized, memorable experiences for lasting loyalty
• Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, and work in a fragrance-filled environment

Skills

Experience

Demonstrated success in high-volume, complex retail or hospitality environments with a proven track record of setting strategic direction, championing store culture, driving overall store results, and executing business plans to achieve ambitious targets.

Workplace

Compensation

The base compensation for this position ranges from USD 86,000 to USD 105,300 per annum.

Benefits

Healthcare plan options (medical, dental, vision coverage) with employer-covered disability and life insurance; 401(k) with 4% employer match; FSA and HSA programs; Student Debt Retirement plan; vacation and sick paid time off; protected leave; access to training and tuition reimbursement; leadership development programs; 30% merchandise discount; opportunities for free product or gratis items; flash sale discounts on LVMH brand products; free mental health coaching via Modern Health; financial coaching resources through Financial Finesse; volunteer and donation matching programs

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.