Sephora Store Experience Manager

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Location
Canada
└Ontario
└Waterloo
Employment
Full-Time
Seniority
Manager
Compensation
$54,800–68,500/year
Posted
Apr 1, 2026

About Sephora

Sephora Canada is the national arm of the global Sephora beauty retailer, part of the LVMH group. The brand is recognized for trend-led merchandising, omnichannel innovation and a strong emphasis on talent development and customer engagement within the luxury beauty sector.

Sephora Canada — Store Experience Manager in Waterloo, ON: lead in‑store beauty services, classes and team development. Permanent full‑time role.

Role & Responsibilities

  • Oversee all client-facing services, classes and events at the assigned store, including the Beauty, Skin and Fragrance Studio.
  • Manage daily operations of the Studio: publish advisor availability, schedule classes, and administer the online services reservation system.
  • Drive service sales by ensuring adequate staffing levels, an efficient client check‑in process and consistent service quality.
  • Coach, develop and certify beauty advisors, Senior Artistry and Skincare roles; lead onboarding and ongoing training sessions.
  • Ensure beauty advisors adopt and leverage in‑store service technology and booking tools to elevate the client experience.
  • Support visual merchandising and sales‑floor standards: execute visual flips, maintain organization and ensure timely replenishment.
  • Liaise with brand/vendor representatives to coordinate in‑store training and evaluate brand training effectiveness.
  • Monitor and report on service performance metrics and contribute to local sales and staffing planning.

Qualifications

  • Two to four years of experience in a comparable role within a similarly sized retail store or equivalent internal experience.
  • Proven ability to recruit, coach and develop store teams to deliver elevated client service and drive sales.
  • Excellent verbal and written communication skills with the ability to influence cross‑functional partners.
  • Demonstrated capability to manage scheduling, studio operations and service delivery under high traffic conditions.
  • Physically able to work in a fragrance environment, lift and carry up to 50 pounds and perform stocking tasks.

Skills

Beauty services management Client experience management Team coaching and development Reservation system administration Visual merchandising execution Vendor relations and brand partnership management Training facilitation Sales floor operations and inventory replenishment

Experience

Two to four years' experience in a comparable store‑level role (beauty, cosmetics or high‑volume retail) or equivalent internal experience, with demonstrated leadership and service management responsibility.

Education

High school diploma or equivalent required; post‑secondary education in business, retail management, cosmetology or a related field preferred.

Workplace

This position is based in Waterloo, Ontario, Canada, within easy reach of Toronto.

Compensation

The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.

Benefits

Performance‑based bonus opportunities; competitive benefits program; robust learning and development initiatives.

Culture

Sephora fosters an inclusive, trend‑driven retail culture where innovation, diversity and customer obsession are central. Employees are encouraged to develop technical artistry and leadership skills through structured training and brand partnerships while operating within a fast‑paced, omnichannel environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «In‑Store Experience Manager», «Beauty Services Manager», «Client Experience Manager», «Store Services Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.