Sephora Store Experience Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Posted
- Apr 23, 2026
About Sephora
Sephora Canada is the Canadian division of the global Sephora retail brand, part of the LVMH family. The company is recognized for its curated assortment of beauty brands, consumer-facing innovation and strong emphasis on client education and experiential retail. As an employer, Sephora emphasizes product expertise, professional development and a community-oriented workplace culture.
Sephora Canada — Store Experience Manager in Newmarket, ON. Lead in‑store beauty services, classes and client experience.
Role & Responsibilities
- Own the in‑store client experience across all service touchpoints, including Beauty, Skin and Fragrance Studios, classes and events.
- Manage daily operations of the store’s service areas: publish advisor availability, maintain the online reservation system and ensure efficient client check‑in and flow.
- Recruit, coach and develop beauty advisors, Senior Artistry and Skincare staff; deliver onboarding, orientation and selling model training.
- Ensure adequate staffing and rostering to meet service demand and maintain service quality standards.
- Partner with Operations to execute visual merchandising concepts, floor resets and replenishment to company standards.
- Coordinate with brand/vendor representatives to ensure effective product training and in‑store brand engagement.
- Maintain store standards: cleanliness, organization and adherence to merchandising and operational guidelines.
Qualifications
- Two to four years’ experience in a comparable role at a high‑volume retail store or equivalent internal Sephora experience.
- Proven ability to recruit, develop and retain store talent and to influence cross‑functional business partners.
- Excellent verbal and written communication skills with strong coaching and presentation capabilities.
- Comfortable working in a fragrance‑filled environment and able to lift and carry up to 50 pounds.
Skills
Experience
Two to four years of progressive retail or beauty services management experience in a comparable high‑volume environment, or equivalent internal experience at Sephora.
Education
High school diploma required; post‑secondary education in business, hospitality, cosmetology or a related discipline is preferred.
Workplace
The role is situated in Newmarket, Ontario, Canada — conveniently close to Toronto.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Performance‑based bonus opportunities; competitive benefits program; robust learning and development initiatives.
Culture
Sephora fosters an inclusive, fast‑paced retail culture centered on product expertise, creativity and client education. Employees are encouraged to develop professional skills through hands‑on training, mentorship and cross‑functional collaboration within the broader LVMH ecosystem.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Manager», «Beauty Services Manager», «In‑Store Services Manager», «Retail Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.