Sephora Store Director

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Location
TorontoOntarioCanada
Employment
Full-Time
Seniority
Director
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
May 9, 2026

About Sephora

Sephora is a global leader in beauty retail and a member of the LVMH group. The brand is known for its category-defining merchandising, immersive in-store experiences and strong emphasis on product assortment, services and education. As an employer, Sephora emphasizes talent development, internal mobility and cross-brand learning opportunities within the LVMH network.

Sephora Canada seeks a Store Director in Toronto to lead sales, operations and people development at ON-Stock Yards Village.

Role & Responsibilities

  • Lead and own the end-to-end store P&L, forecasting sales and payroll with the District Manager and delivering on sales plans and operating profit targets.
  • Drive a best-in-class client experience through coaching, visual merchandising, services and effective use of loyalty programs and events.
  • Recruit, hire, onboard and develop store leadership (Managers, Leads) and frontline talent; create a coaching culture with regular feedback and quarterly development plans.
  • Monitor daily, weekly and monthly sales metrics and KPIs; analyze trends and implement corrective strategies to maximize productivity and conversion.
  • Manage merchandising and inventory activities, conduct inventories, maintain accurate records and escalate stock issues to stakeholders.
  • Ensure operational compliance with Sephora concepts, policies and loss-prevention programs while controlling expenses and staffing to budget.
  • Plan and manage store scheduling to cover peak shopping periods including evenings, weekends and holidays.

Qualifications

  • Minimum 5+ years of senior management experience in beauty, retail or customer service with responsibility for P&L and team leadership.
  • Proven track record coaching and developing high-performing teams, including recruiting and hiring across all store roles.
  • Demonstrated business acumen with experience analyzing sales trends, achieving targets/KPIs and implementing corrective actions.
  • Strong interpersonal skills, effective verbal and written communication, time management and problem-solving abilities.
  • Comfort with managerial accountability including delivering difficult feedback and resolving escalated people or operational issues.
  • Proficiency with Windows, Word and Excel.
  • Availability to work evenings, weekends and holidays; ability to bend, stretch and lift up to 50 pounds as required by store operations.

Skills

Windows Word Excel P&L management Sales forecasting and payroll planning People coaching and leadership development Recruiting and interviewing Merchandising and inventory control KPI analysis and sales trend interpretation Operational compliance and loss prevention

Experience

At least 5 years in senior retail or customer-service management within beauty or related retail sectors, with demonstrated success meeting sales targets, developing store leadership and managing store-level operations.

Education

Post-secondary diploma or equivalent combination of education and significant retail management experience; formal business or retail management credential preferred.

Workplace

The successful candidate will be located in Toronto, Ontario, Canada.

Benefits

Product discounts and product gratis; access to exclusive brand events; extended health and life insurance with customizable coverage options; paid time off; performance-based bonus opportunities; robust learning and development programs and access to LVMH internal mobility initiatives.

Culture

Sephora cultivates an inclusive, trend-driven retail culture that prizes creativity, continuous learning and client-centric service. Employees benefit from structured development paths, cross-brand opportunities within LVMH and an environment that values diversity and professional growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail General Manager», «Beauty Boutique Director», «Retail Operations Manager», «Client Experience Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.