Sephora Store Director
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $82,200–102,700/year
- Department
- Retail & Boutique Operations
- Posted
- May 21, 2026
About Sephora
Sephora is a global beauty retailer and a member of the LVMH group, known for its curated portfolio of prestige cosmetics, fragrance and skin-care brands, omnichannel retail model and in-store services. Sephora Canada operates a network of full-format stores and digital platforms, emphasising client experience, product expertise and internal talent development within the luxury beauty sector.
Sephora Canada seeks a Store Director in Ottawa, ON to lead store operations, sales and people development (CAD$82,200–102,700).
Role & Responsibilities
- Own and drive the store’s financial performance: forecast sales and payroll, monitor daily/weekly/monthly results, and achieve sales plans and operating profit targets while managing expenses.
- Lead people development and human resources activities: recruit, hire, train, coach and evaluate department managers, leads and store staff to build high‑performing teams.
- Create and sustain a coaching culture through regular feedback, quarterly development meetings and on-the-floor mentorship to develop leadership capabilities.
- Deliver an exceptional client experience by ensuring merchandising, services and loyalty-program initiatives align with Sephora’s concepts and brand standards.
- Manage merchandising and inventory operations: conduct inventories, maintain accurate stock records, resolve inventory discrepancies and make strategic merchandising decisions to grow business.
- Ensure operational compliance with company policies and store procedures, including loss prevention, health & safety and payroll administration.
- Plan and execute local store events and activations to leverage product launches, the loyalty program and beauty services to drive traffic and conversion.
Qualifications
- Minimum 5+ years of senior management experience in beauty, retail or customer service with a proven record of leading multi‑disciplinary store teams.
- Demonstrated ability to recruit, develop and coach managers and store associates to deliver sales and service targets.
- Strong commercial acumen with experience analysing sales trends, managing budgets and delivering against KPIs.
- Excellent interpersonal, verbal and written communication skills; proven capability to manage difficult conversations with managerial courage.
- Proficiency with Windows and Microsoft Office applications, specifically Word and Excel.
- Flexibility to work evenings, weekends and holidays and ability to perform physical tasks including bending, stretching and lifting up to 50 pounds.
Skills
Experience
At least 5 years of senior management experience in beauty, retail or customer service, with demonstrated success coaching teams, recruiting for all store roles and meeting sales KPIs.
Education
Post-secondary diploma or degree in business, retail management or a related discipline preferred; equivalent professional retail leadership experience accepted.
Workplace
This position is based in Ottawa, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 82,200 to CAD 102,700 per annum.
Benefits
Product discounts and gratis; exclusive brand events; extended health and life insurance with customizable coverage options; paid time off; eligibility for performance‑based bonus opportunities; access to learning and development and LVMH programs.
Culture
Sephora fosters a fast‑paced, beauty‑obsessed environment that values diversity, creativity and continuous learning. The company emphasises hands‑on coaching, internal mobility and professional development within an inclusive retail culture supported by LVMH resources.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Director», «Store General Manager», «Retail Operations Director», «Beauty Store Manager», «Client Experience Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.