The Store Director leads Sephora’s Oakville store across client experience, sales, people development, merchandising, operations, and human resources, overseeing business results and team performance. This is a permanent, full-time, on-site role requiring evening, weekend, and holiday availability; compensation is CAD 82,200–102,700 annually, with eligibility for performance-based bonuses.
- Compensation
- $82,200–102,700/year
- Employment
- Full-Time
- Seniority
- Director
- Department
- Retail & Boutique Operations
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Role & Responsibilities
- Oversee and manage the store’s client service experience, people development, sales, productivity, merchandising, operations, and human resources.
- Ensure the store adheres to Sephora’s concepts, culture, objectives, and policies while maximizing profitability.
- Forecast sales and payroll with the District Manager to drive store results.
- Monitor daily, weekly, and monthly sales results and communicate them to staff.
- Achieve sales plans and operating profit goals while managing expenses; measure the effectiveness of business strategies and adjust them as needed.
- Develop strategies to grow the business through the customer loyalty program, events, product knowledge, and services.
- Maintain staffing levels that deliver an exceptional client experience while meeting budget goals.
- Recruit, interview, and hire for all positions in line with business needs, including leadership roles.
- Train, coach, delegate to, supervise, and motivate department Managers and Leads to develop their leadership and business skills.
- Foster a coaching culture through timely recognition of successes and feedback on development opportunities, including day-to-day coaching and quarterly development meetings.
- Conduct inventories, maintain accurate inventory records, and communicate inventory issues or concerns to key stakeholders.
- Make strategic, innovative merchandising decisions aligned with Sephora’s concepts to grow the business.
- Work on-site and remain available for evening, weekend, and holiday schedules.
- Bend and stretch to stock shelves, and lift and carry up to 50 pounds.
Qualifications
- At least 5 years of senior management experience in the beauty, retail, or customer service industry.
- A proven track record of coaching high-performing teams and a passion for training, development, and education.
- Previous experience recruiting, staffing, and hiring across all store positions, including leadership.
- Effective time management, problem-solving, and written and verbal communication skills.
- Ability to maintain composure and demonstrate managerial courage in difficult conversations.
- Strong business acumen and ability to analyze sales trends and respond appropriately, with a proven record of meeting or achieving targets or KPIs.
- Interest in learning and professional growth, through formal education or professional experience.
- Availability for evening, weekend, and holiday schedules.
- Ability to bend and stretch to stock shelves, and lift and carry up to 50 pounds.
Skills
Experience
At least 5 years of senior management experience in the beauty, retail, or customer service industry.
Workplace
This position is based in Oakville, Ontario, Canada, within easy reach of Toronto.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 82,200 to CAD 102,700 per annum.
Benefits
Product discounts, gratis and exclusive brand events; extended health and life insurance benefits with customizable coverage options; paid time off; training and support for internal mobility across Canada; access to LVMH programs and job opportunities. Eligible for performance-based bonus opportunities.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.