Sephora Store Director

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Location
DartfordKentUK
Employment
Full-Time
Seniority
Director
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 14, 2026

About Sephora

Sephora is a global prestige beauty retailer renowned for its curated assortment of brands and proprietary Sephora Collection. Part of the LVMH family, Sephora combines fast-paced retail innovation with a strong training culture and a focus on experiential, service-led shopping. The UK operation is in significant expansion, creating opportunities to lead large, high-profile flagship stores.

Sephora UK is hiring a Store Director in Dartford (Bluewater) to lead the flagship store’s commercial, operational and people strategy.

Role & Responsibilities

  • Own the full commercial and operational performance of the Bluewater store, driving top- and bottom-line results through strategic planning and execution.
  • Translate market analysis, competitor intelligence and customer trends into actionable merchandising, assortment and promotional plans.
  • Lead, coach and inspire a high-performing management team to deliver exceptional customer experiences and meet sales targets across categories (including exclusive brands and Sephora Collection).
  • Set and uphold service standards via on-floor leadership and real-time coaching; use customer metrics (e.g., Love Meter) to drive continuous improvement.
  • Ensure operational excellence across stock management, cash handling, replenishment and visual merchandising in partnership with Operations, Cash and Stock Managers.
  • Design and deliver immersive in-store events and educational experiences with Customer Experience, Beauty and Services Managers; conduct post-event performance reviews.
  • Manage workforce planning, scheduling and annual leave to maintain strong floor coverage and cost efficiency; partner with Recruitment to build talent pipelines.
  • Communicate business priorities clearly to the team and foster an inclusive, development-focused store culture aligned with Sephora values.

Qualifications

  • Minimum five years' experience in senior retail leadership roles, managing large store teams and complex operations.
  • Proven track record of achieving sales targets and driving commercial growth across multiple categories.
  • Demonstrable experience in operational disciplines: stock control, cash compliance, replenishment and visual standards.
  • Strong leadership and people development capability with experience coaching managers and building high‑performing teams.
  • Excellent analytical skills with the ability to interpret sales data and translate insight into strategic action.

Skills

Commercial planning and forecasting Market analysis and competitor intelligence P&L awareness and top/bottom-line accountability Coaching and leadership development Stock management and replenishment Cash handling and compliance Visual merchandising and in‑store storytelling Workforce scheduling and talent acquisition Customer experience measurement (e.g., Love Meter) and improvement

Experience

Minimum 5 years in senior retail management, with proven leadership of large, multi-disciplinary store teams and a consistent record of meeting or exceeding sales targets.

Workplace

This position is based in Dartford, Kent, UK, within easy reach of London.

Benefits

Industry-leading training (SEPHORA University); role/location allowances (including shoes and lunch); competitive pay with annual reviews; performance-based commission; global employee discount; paid birthday day off; perks & wellbeing platform; generous holiday allowance with option to buy extra days.

Culture

Sephora cultivates an inclusive, creative and high-energy retail culture that prioritises customer obsession and personal development. The company emphasises immersive experiences, continuous learning and collaborative leadership within a fast‑growing, innovation-driven environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Flagship Store Manager», «Retail Store Director», «Store General Manager», «Store Lead — Retail Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.