Sephora State Manager — New South Wales

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Employment Full-Time
Seniority Manager
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Sephora is hiring a State Manager (NSW) in Sydney to lead store operations, drive sales and develop Store Managers across New South Wales.

Overview

Sephora is a leading global beauty retailer and part of the LVMH group, recognised for an innovative, category-defining retail concept and a multibrand assortment. In Australia and New Zealand Sephora operates both a growing store network and an expanding online business, offering career mobility across the wider luxury group and a fast-paced retail environment.

Role & Responsibilities

  • Lead and develop a network of Store Managers across New South Wales to consistently deliver district sales, conversion and average transaction KPIs.
  • Drive top-line business results through strategic planning, roster optimisation and disciplined payroll management to meet budget targets.
  • Monitor daily, weekly and monthly performance metrics, produce actionable reports (e.g., match-to-traffic, units per worked hour) and present clear recommendations to field and head office stakeholders.
  • Ensure operational excellence across stores by enforcing Sephora policies, partnering with Inventory Control and loss-prevention teams, and supporting new store openings and in‑store activations.
  • Own the recruitment, onboarding and continuous development of Store Managers; conduct performance reviews and implement performance improvement plans where required.
  • Collaborate cross-functionally with marketing, store projects and support office teams to execute campaigns, events and company initiatives that drive footfall and sales.
  • Manage asset protection and inventory integrity in partnership with Inventory Control Leads to safeguard margin and stock accuracy.
  • Foster a customer-centric culture, maintaining service standards and leading by example to maximise client satisfaction and repeat business.

Qualifications

  • Minimum 5 years of multi-site retail management experience, preferably within beauty or fashion retail.
  • Demonstrated experience in a senior state/district management role or equivalent multi-site leadership.
  • Strong commercial acumen with proven ability to analyse sales metrics and translate insight into action plans.
  • Excellent interpersonal and communication skills, with capability to coach and develop leaders.
  • High ethical standards, flexibility to support the business and availability to travel within the state as required.
  • Proven ability to manage complex rostering, payroll controls and operational processes across multiple locations.

Skills

People leadership and talent development KPI monitoring and retail performance analysis Roster and payroll management Inventory control and loss prevention Store operations and compliance Merchandising and in‑store activation coordination Cross‑functional stakeholder management Reporting and data-driven decision making

Experience

Minimum five years of progressive, multi‑site retail management experience with prior senior state/district management responsibility preferred; experience in beauty or fashion retail advantageous.

Education

Tertiary qualification in business, retail management or a related discipline preferred — or equivalent demonstrated retail leadership experience.

Workplace

The role is situated in Sydney, New South Wales, Australia. There are currently 106 open positions in Sydney on Cerulean, with 5 added recently. Within New South Wales, Cerulean currently features 114 open roles, including 5 recent additions. Across Australia, Cerulean lists 187 open roles — 7 of them newly added.

Benefits

Opportunities for professional development in Australia and across the global group; product gifts and store discounts up to 45%; paid parental leave, birthday leave and personal leave; discounted gym memberships and 24/7 mental health programs; annual Store of the Year trip incentive; life insurance; access to an online learning platform; fortnightly pay plus superannuation.

Culture

Sephora combines a fast‑paced, entrepreneurial retail culture with an inclusive and creative workplace ethos. Employees are encouraged to be innovative, customer‑obsessed and collaborative, with clear pathways for development within the LVMH group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.