Sephora Stage Experience Manager, Stores
- Location
- VancouverBritish ColumbiaCanada
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Posted
- Jun 16, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Canada, Vancouver: Stage Experience Manager overseeing store operations, client services, and team development at BC-Robson Street location.
Role & Responsibilities
- Manage all aspects of client experience and service delivery across Beauty, Skin, and Fragrance Studios
- Oversee daily operations of the Beauty, Skin, and Fragrance Studio, ensuring Coordinators are adequately trained and equipped
- Train and develop beauty advisors and Senior Artistry/Skincare roles to drive sales and exceptional client service
- Execute training programs for new hires and existing team members, facilitating selling model orientation sessions
- Manage the services online reservation system, publishing beauty advisor availability and class schedules
- Ensure adequate staffing levels to maintain efficient client flow and check-in processes
- Supervise sales floor standards, visual merchandising execution, and inventory replenishment in compliance with company standards
- Coordinate with vendor representatives to ensure effective product training and brand engagement
- Support operational initiatives while maintaining merchandising concepts and maintaining a clean, organized sales floor
Qualifications
- Two to four years of experience in a similar role at a high-volume store or equivalent internal experience
- Excellent verbal and written communication skills with ability to influence stakeholders at all levels
- Proven ability to identify and attract talented store leaders capable of training and developing teams
- Demonstrated experience driving sales and delivering outstanding client service
- Ability to work in a fragrance-filled environment and perform physical duties including lifting up to 50 pounds
Skills
Experience
Two to four years in a similar managerial role at a high-volume retail store or equivalent experience within the beauty or luxury retail sector.
Workplace
This position is based in Vancouver, British Columbia, Canada.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Performance-based bonus opportunities, competitive benefits program, robust learning and development initiatives, employee support and recognition programs
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Experience Manager», «Retail Operations Manager», «Client Experience Lead», «Store Manager – Services», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.