Sephora Stage Experience Manager, Stores
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Sephora Canada in Barrie seeks a Stage Experience Manager, Stores to lead in-store services, beauty studio operations and team development.
Overview
Sephora Canada is the Canadian arm of the global Sephora beauty retailer, part of the LVMH group. The brand is known for its broad portfolio of prestige beauty, emphasis on product discovery and artistry, and a digitally enabled omnichannel approach. As an employer, Sephora emphasizes development of in-store talent, inclusive customer-facing experiences and ongoing learning for beauty professionals.
Role & Responsibilities
- Manage all aspects of the client experience for a single store, including oversight of in-store services, classes and event programming.
- Own daily operations of the Beauty, Skin and Fragrance Studio (where applicable), ensuring staffing, coordination and service delivery meet brand standards.
- Publish and manage availability and class schedules within the Services online reservation system to ensure seamless client booking and check-in.
- Lead recruitment, coaching and development of beauty advisors and senior artistry/skincare roles; plan and deliver training for new hires and ongoing team skill development.
- Ensure beauty advisors adopt and leverage retail technology innovations to elevate the in-store service experience.
- Support sales-floor standards and visual merchandising: execute visual merchandising flips, maintain neat and organized displays, and ensure timely replenishment of floor inventory.
- Manage vendor and brand partnerships in-store, coordinating brand trainings and providing feedback on training effectiveness.
- Coordinate staffing to support service flow and class delivery while maintaining high levels of client service and operational efficiency.
Qualifications
- Two to four years of experience in a comparable role at a similar-volume retail store, or equivalent internal Sephora experience.
- Proven ability to recruit, develop and retain store-level leaders and to build high-performing teams.
- Excellent verbal and written communication skills with demonstrated ability to influence stakeholders at multiple levels.
- Strong organizational skills with the ability to manage scheduling, reservations and multi-format in-store programming.
- Able to work in a fragrance-filled environment and to lift and carry up to 50 pounds as required.
Skills
Experience
Two to four years in a similar store-level management role or equivalent internal experience within a high-volume beauty or retail environment.
Education
High school diploma required; post-secondary education in business, retail management, cosmetology or a related field preferred.
Workplace
The role is situated in Barrie, Ontario, Canada — conveniently close to Toronto. Within Ontario, Cerulean currently features 83 open roles, including 7 recent additions. Across Canada, Cerulean lists 213 open roles — 9 of them newly added.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives.
Culture
Sephora fosters a fast-paced, creative retail culture that values diversity, artistry and continuous learning. Employees are encouraged to develop commercial and technical skills through structured training, mentorship and hands-on experience within an inclusive team environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.