Sephora Stage Experience Manager, Stores

About Sephora

Sephora is a global prestige beauty retailer known for its curated assortment of cosmetics, fragrances and skincare, and for pioneering an experiential retail model. Sephora Canada operates a network of stores and digital channels that combine product discovery, services and education. The brand is part of the LVMH group and is recognised for prioritizing innovation, beauty expertise and an inclusive client experience.

Role & Responsibilities

• Own day-to-day operations of all in-store services (Beauty, Skin and Fragrance Studio) and the coordination of classes and events within the assigned store.
• Manage the services online reservation system: publish advisor availability, schedule classes and ensure efficient client check-in and throughput.
• Recruit, coach and develop beauty advisors, Senior Artistry and Skincare team members; deliver and execute training and onboarding programs.
• Drive service sales and client satisfaction by ensuring advisors leverage technology and follow the brand's selling model.
• Ensure store visual merchandising and sales-floor standards are maintained; execute merchandising flips and replenish display inventory.
• Coordinate with brand/vendor representatives to ensure effective product training and in-store brand activations; provide feedback on training effectiveness.
• Manage staffing levels for optimal service delivery and monitor operational KPIs related to services and studio performance.
• Enforce health, safety and operational standards for service spaces and ensure physical readiness of the studio environment.

Qualifications

• Two to four years' experience in a similar role in a comparable-volume retail environment or equivalent internal experience.
• Proven leadership and people-development skills with a track record of building high-performing store teams.
• Excellent verbal and written communication skills and the ability to influence partners at all levels.
• Demonstrated ability to deliver training programs, coach on selling techniques and implement onboarding processes.
• Comfortable working in a fragrance-rich environment and able to lift and carry up to 50 pounds; able to bend and stretch for stock tasks.
• Flexible availability, including weekends and peak retail hours, to support classes and services.

Skills

Experience

Two to four years in a comparable retail services or beauty studio management role, with proven experience in team development, client services and driving service-based sales.

Education

Post-secondary diploma or certificate in Retail Management, Business, Hospitality, Cosmetology or a related discipline preferred; high school diploma required or equivalent retail experience.

Workplace

Compensation

The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.

Benefits

Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives.

Culture

Sephora fosters a fast-paced, competitive and inclusive retail culture focused on discovery, education and client service. As part of the LVMH portfolio, the brand emphasises continuous innovation, career development and a community-driven approach to beauty.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.