Sephora Stage Experience Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Posted
- Jul 27, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Stage Experience Manager in Ottawa, Canada – lead retail teams, drive client experience, CAD $54.8k–$68.5k, full-time.
Role & Responsibilities
- Execute comprehensive training programs for new and existing Beauty Advisors, including orientation and Sephora's selling model training sessions
- Respond promptly to all client feedback through Sephora's feedback tool (Medallia), service hotline, and direct interactions, identifying and resolving issues systematically
- Serve regularly as the Client Experience Lead in-store, engaging directly with Beauty Advisors and clients on the sales floor
- Manage and coordinate all in-store events with the Beauty Services team to maximize client learning and sales opportunities
- Oversee visual merchandising initiatives by ensuring all sales floor concepts and displays align with company standards and maintain brand consistency
- Monitor tester and supply levels throughout the store, executing timely replenishment and maintaining an organized, clean sales environment
- Collaborate with the Operations team on visual merchandising updates and coordinate implementation of new inventory displays
- Supervise vendor and brand representative relationships, ensuring effective product training and coaching of store team members
- Provide constructive feedback to brand representatives on training effectiveness and product engagement strategies
- Lead and develop a team of Stage Experience Leads and Beauty Advisors, identifying emerging talent and supporting career progression
- Drive store performance through team motivation, performance metrics analysis, and accountability to company goals
- Report to the Store Director while collaborating closely with the Store Operations & Talent Manager and Beauty Services Manager
Qualifications
- Minimum 2–4 years of management experience in beauty retail, customer service, or equivalent role
- Demonstrated ability to coach and motivate teams to achieve company performance targets
- Proven track record of creating high-performing teams and identifying emerging talent
- Strong composure and managerial confidence to conduct difficult conversations with professionalism
- Excellent verbal and written communication skills with ability to influence stakeholders across organizational levels
- Proficiency with Windows, Word, and Excel
Skills
Experience
Minimum 2–4 years of management experience in the beauty, retail, or customer service industry, or equivalent internal experience demonstrating proven ability to build and motivate high-performing teams.
Education
No specific formal education requirement stated; however, strong communication skills and proficiency with standard business software (Windows, Word, Excel) are expected.
Workplace
This position is based in Ottawa, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Product discounts, exclusive brand events and gratis, extended health and life insurance with customizable coverage options, paid time off, internal mobility support across Canada, access to LVMH programs and job opportunities, performance-based bonus opportunities, and robust learning and development initiatives.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Manager», «Store Experience Manager», «Sales Floor Manager», «Beauty Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.