Sephora Stage Experience Manager

Overview

Sephora Canada is the Canadian arm of Sephora, a global beauty retailer and part of the LVMH group. The company is known for leading product discovery and beauty services in a fast-paced retail environment, with a strong emphasis on innovation, diversity and employee development across store operations and client-facing roles.

Role & Responsibilities

• Own all aspects of the in-store client experience, including management of services, classes and events for a single Sephora store location (Beauty, Skin and Fragrance Studio as applicable).
• Manage daily studio operations and ensure Coordinators/Beauty Studio staff are trained to deliver and drive services on a day-to-day basis.
• Publish and maintain advisors’ availability and class schedules within the services online reservation system to optimize bookings and client flow.
• Drive team development through onboarding, product and selling-model training, performance coaching and facilitation of orientation sessions.
• Support sales floor standards and visual merchandising execution; perform merchandising flips and ensure replenishment when inventory is moved to sales floor.
• Coordinate with brand representatives to ensure effective in-store brand training and engagement; provide feedback on training quality and brand partnerships.
• Deploy technology and service innovations to elevate guest experiences and ensure Beauty Advisors leverage available tools during services.
• Ensure adequate staffing for service delivery and efficient client check-in; monitor service KPIs and adapt scheduling to demand.
• Uphold safety and operational standards in a fragrance-filled environment and perform physical tasks such as lifting up to 50 pounds and stocking shelves.

Qualifications

• Two to four years’ experience in a similar managerial or senior specialist role in a high-volume retail or beauty-services environment.
• Proven ability to recruit, develop and mentor store talent to deliver sales and exceptional client service.
• Excellent verbal and written communication skills with capacity to influence cross-functional partners at varying levels.
• Strong organizational aptitude with experience managing appointment/reservation systems, class scheduling and staff rostering.
• Demonstrated vendor and brand-management experience, including ability to evaluate and amplify brand-led training.
• Ability to work in a fragrance-filled environment and perform physical tasks including lifting up to 50 pounds.

Skills

Experience

Two to four years of progressive experience in a comparable retail or beauty-services managerial capacity at a similar-volume store, with demonstrable results in team development, service delivery and store operations.

Education

High school diploma required; post-secondary education in retail management, business, cosmetology or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.

Benefits

Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives.

Culture

Sephora cultivates an inclusive, trend-forward retail culture that prizes product expertise, creativity and client-centric service. Teams operate in a fast-paced, collaborative environment with strong emphasis on continuous training and internal mobility under the broader LVMH luxury portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.