Sephora Stage Experience Lead
- Location
- VictoriaBritish ColumbiaCanada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $22.85–28.55/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 3, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Stage Experience Lead position in Victoria, Canada. Full-time retail leadership role overseeing sales departments and client service.
Role & Responsibilities
- Oversee all sales floor departments and ensure proper execution of Sephora's selling model across assigned areas
- Support timely response to client feedback and partner with management to address client-related issues through the client service hotline and direct feedback channels
- Train and coach all store cast members on Client Interactive Technology and emerging innovation
- Support in-store events to ensure alignment with store goals and client needs
- Conduct performance assessments and coaching within assigned store areas; deliver timely feedback and conduct regular check-ins with direct reports
- Demonstrate strong understanding of store sales performance and identify business opportunities to drive entrepreneurial growth
Qualifications
- Minimum 1–3 years' experience in a similar leadership role at a high-volume retail location or equivalent internal experience
- Proven ability to attract, identify, and develop talented store leaders
- Demonstrated capacity to coach and train team members to drive sales and deliver exceptional client service
- Strong understanding of retail sales performance metrics and business development opportunities
Skills
Experience
Minimum 1–3 years' experience in a similar retail leadership role at a similar-volume store or equivalent internal experience within a luxury beauty or selective retail environment.
Workplace
The successful candidate will be located in Victoria, British Columbia, Canada.
Compensation
The base compensation for this position ranges from CAD 22.85 to CAD 28.55 per hour.
Benefits
Performance-based bonus opportunities, competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Supervisor», «Sales Floor Lead», «Beauty Department Manager», «Client Service Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.