Sephora Stage Experience Lead
- Location
- VancouverBritish ColumbiaCanada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $22.85–28.55/hour
- Department
- Retail & Boutique Operations
- Posted
- Aug 15, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Stage Experience Lead at Sephora Vancouver — lead sales floor teams, oversee client experience, and drive retail excellence. Full-time, CAD$22.85–$28.55/hr.
Role & Responsibilities
- Oversee all sales floor departments and ensure team members execute Sephora's selling model with consistency and excellence
- Manage client feedback and experience across assigned departments, coordinating timely responses and resolution through appropriate channels
- Coach and develop direct reports on performance management and provide constructive feedback aligned with company objectives
- Support and coordinate in-store promotional events to drive sales performance and fulfill client expectations
- Train and support sales cast on client interactive technology and innovation initiatives
- Conduct regular check-ins with team members and monitor performance against established metrics
- Demonstrate strong business acumen by analyzing store sales performance and identifying revenue opportunities
Qualifications
- 1–3 years of experience in a similar supervisory or retail leadership role at a high-volume store location
- Proven ability to attract, identify, and develop talented store leaders and sales associates
- Excellent verbal and written communication skills with the ability to influence stakeholders across organizational levels
- Strong understanding of retail sales dynamics and client service excellence
- Demonstrated experience managing client feedback and addressing service-related issues
Skills
Experience
Minimum 1–3 years in a similar retail leadership role at a comparable volume store or equivalent internal retail management experience within a beauty or luxury retail environment.
Education
High school diploma or equivalent required; retail management certification or equivalent professional development is preferred.
Workplace
This position is based in Vancouver, British Columbia, Canada.
Compensation
The base compensation for this position ranges from CAD 22.85 to CAD 28.55 per hour.
Benefits
Performance-based bonus opportunities, competitive benefits program, robust learning and development initiatives, and employee recognition programs.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Manager - Client Experience», «Sales Floor Lead», «Client Experience Manager», «Store Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.