Sephora Stage Experience Lead

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Location
VancouverBritish ColumbiaCanada
Employment
Full-Time
Seniority
Mid-Level
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 14, 2026

About Sephora

Sephora is a global beauty retailer known for a broad assortment of prestige cosmetics, skincare, fragrance and haircare, and for pioneering in-store client experiences and digital integration. The brand operates within the LVMH group and is recognised for intensive front-line training programs, retail innovation and a fast-paced, client-centric retail environment.

Sephora Vancouver (BC-Kitsilano) is hiring a Stage Experience Lead to oversee sales-floor departments and drive client experience in-store.

Role & Responsibilities

  • Oversee all sales-floor departments (Beauty, Skincare, Fragrance & Haircare or combinations thereof) at the assigned Sephora store and ensure consistent execution of the Sephora selling model.
  • Coach, develop and performance-manage on-floor cast; conduct regular check-ins and deliver timely feedback and improvement plans.
  • Ensure prompt response to client feedback and partner with management to resolve client-related issues sourced from the client service hotline or direct feedback.
  • Support training and adoption of Client Interactive Technology across the selling cast and ensure frontline teams are proficient in digital tools that enhance client interactions.
  • Plan and support in-store events and experiential moments to drive sales and client engagement.
  • Monitor and interpret store sales performance, identify business opportunities and collaborate with store leadership to optimise results.

Qualifications

  • Approximately 1–3 years of supervisory or lead experience in a high-volume beauty or retail environment; 3 years preferred.
  • Proven track record of coaching and developing retail teams to achieve sales and service objectives.
  • Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
  • Demonstrated ability to attract, identify and retain store-level talent.
  • Ability to manage performance situations sensitively and constructively.

Skills

Sephora selling model Client Interactive Technology client service hotline procedures coaching and performance management team building and talent identification event management (in-store experiential activations) sales analysis and opportunity identification clienteling and exceptional client service delivery

Experience

Minimum one to three years of supervisory or lead experience in a comparable, high-volume beauty or retail store environment; demonstrated experience delivering sales growth and coaching frontline teams.

Education

High school diploma or equivalent required; post-secondary education in business, retail management, or cosmetology/beauty disciplines preferred.

Workplace

This position is based in Vancouver, British Columbia, Canada.

Benefits

Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives.

Culture

Sephora cultivates a fast-paced, highly client-centric retail culture that values innovation and inclusivity. The workplace emphasises professional development, cross-functional collaboration and hands-on training to empower store leaders and frontline cast.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Lead», «Sales Floor Lead», «Retail Experience Lead», «On-Floor Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.