- Location
- 65 Front Street (View map)Toronto, ON M5J 1E0Canada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $22.20–26.10/hour
- Department
- Retail & Boutique Operations
- Posted
- Oct 22, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora seeks a full-time, permanent Stage Experience Lead in Toronto to oversee sales floor departments and guide teams in delivering its selling model and outstanding client service. The role supports client feedback resolution, technology training, store events and team performance; compensation is CAD 22.20–26.10 per hour, with eligibility for performance-based bonuses and benefits.
Role & Responsibilities
- Oversee all sales floor departments at the assigned Sephora location, including Beauty, Skincare, Fragrance and Haircare, or a combination of these areas.
- Ensure the sales floor team executes Sephora’s selling model and delivers outstanding client service.
- Support timely responses to client feedback across departments.
- Partner with the direct manager to address client-related issues and feedback received through the client service hotline or directly from clients.
- Support training for sales floor team members on Client Interactive Technology.
- Support in-store events, ensuring they serve store goals and client needs.
- Monitor and coach performance management situations within the assigned store area; deliver timely improvement feedback and follow up as needed.
- Participate in regular check-ins with direct reports.
- Maintain a strong understanding of store sales performance and business opportunities.
Qualifications
- One to three years of experience in a similar role at a store of similar volume, or equivalent internal experience.
- Excellent verbal and written communication skills, with the ability to influence business partners at all levels clearly and concisely.
- Demonstrated ability to build teams by attracting and identifying talented store leaders who can train and develop team members to drive sales and deliver outstanding client service.
Skills
Experience
At least 3 years; the role description specifies one to three years in a similar role at a store of similar volume, or equivalent internal experience.
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.
Benefits
Eligible for performance-based bonus opportunities, a competitive benefits program, and learning and development initiatives aimed at employee support and recognition.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Retail Experience Supervisor», «Client Experience Supervisor», «Beauty Department Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.