Sephora Stage Experience Lead
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $22.20–26.10/hour
- Department
- Retail & Boutique Operations
- Posted
- Jul 20, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Toronto hiring Stage Experience Lead (full-time) at CAD$22.20–$26.10/hr with bonus and benefits. Lead sales floor teams.
Role & Responsibilities
- Oversee all sales floor departments and ensure cast members properly execute Sephora's selling model and deliver exceptional client service
- Support timely response to client feedback and partner with management to action client-related issues through feedback channels and direct communication
- Ensure team members are properly trained in all Client Interactive Technology and World selling platforms
- Support and coordinate in-store events to achieve store goals while addressing client needs
- Coach and manage team performance, deliver timely feedback for improvement, and participate in regular check-ins with direct reports
- Demonstrate strong understanding of store sales performance and identify business opportunities to drive growth
Qualifications
- One to three years of experience in a similar supervisory role at a comparable-volume retail location or equivalent internal experience at Sephora
- Excellent verbal and written communication skills with ability to influence business partners at all organizational levels
- Proven ability to build and lead high-performing teams by identifying and attracting talented retail leaders
- Demonstrated capacity to train and develop cast members to drive sales and deliver outstanding client service
Skills
Experience
Minimum three years of supervisory experience in retail, preferably at a similar volume location or within Sephora. Demonstrated success in building and leading high-performing teams within a fast-paced retail environment.
Education
High school diploma or equivalent required; further retail management or hospitality training is preferred but not required.
Workplace
This position is based in Toronto, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.
Benefits
Performance-based bonus opportunities, competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Supervisor», «Sales Floor Lead», «Assistant Manager Client Experience», «Department Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.