Sephora Stage Experience Lead
- Location
- Rocky ViewAlbertaCanada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $20–23.55/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 16, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Stage Experience Lead position in Rocky View, AB – supervise sales floor departments, lead client service teams, CAD $20.00–$23.55/hr.
Role & Responsibilities
- Oversee all sales floor departments within the assigned Sephora location, including Beauty, Skincare, Fragrance, and Haircare categories
- Ensure all on-stage cast members properly execute Sephora's selling model and deliver outstanding client service
- Support timely response to all client feedback per department and action client-related issues through the service hotline or direct feedback channels
- Support training of all sales cast in Client Interactive Technology and World selling methodologies
- Coordinate and support in-store events to achieve store goals and meet client needs
- Coach team members on performance management situations within the assigned area and deliver timely, actionable feedback for improvement
- Participate in regular check-ins with direct reports to foster development and accountability
- Demonstrate strong understanding of store sales performance and identify business opportunities to drive entrepreneurial growth
Qualifications
- One to three years of experience in a similar role at a comparable volume store or equivalent internal experience
- Excellent verbal and written communication skills with ability to influence business partners at all organizational levels
- Proven ability to attract, identify, and develop talented store leaders capable of training and coaching team members
- Strong understanding of retail sales performance metrics and business development opportunities
Skills
Experience
One to three years of experience in a similar supervisory or assistant manager role at a comparable volume retail location, or equivalent internal progression within the organization.
Workplace
The successful candidate will be located in Rocky View, Alberta, Canada, with easy access to Calgary.
Compensation
The base compensation for this position ranges from CAD 20 to CAD 23.55 per hour.
Benefits
Performance-based bonus opportunities, competitive benefits program, robust learning and development initiatives
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Manager», «Store Department Supervisor», «Sales Floor Lead», «Client Service Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.