Sephora Stage Experience Lead
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Sephora Canada seeks a Stage Experience Lead in Richmond Hill, ON — full-time retail leader overseeing on-floor teams and client experiences.
Overview
Sephora is a global beauty retailer and a member of the LVMH group, renowned for its curated assortment of prestige cosmetics, skincare, fragrance and haircare. As an employer, Sephora emphasizes client-centric retailing, continuous learning and development, digital innovation in-store and a fast-paced culture that values diversity, creativity and career progression within a worldwide network of stores.
Role & Responsibilities
- Oversee all sales-floor departments assigned to the store (e.g., Beauty, Skincare, Fragrance, Haircare), ensuring consistent execution of Sephora’s selling model.
- Coach, develop and mentor on-floor cast to deliver outstanding client service, drive conversion and meet departmental sales targets.
- Manage client feedback and escalations; ensure timely follow-up and partnership with store leadership to resolve client-related issues.
- Ensure all selling cast are trained and competent in Client Interactive Technology and other in-store digital tools.
- Support planning and execution of in-store events and activations to drive traffic, sales and client engagement.
- Monitor department performance, identify business opportunities and partner with management on corrective actions and merchandising initiatives.
Qualifications
- Minimum 3 years of retail leadership experience in a high-volume beauty or specialty store, or equivalent internal experience.
- Proven ability to recruit, develop and retain high-performing retail teams; demonstrated coaching and performance-management experience.
- Strong verbal and written communication skills with the ability to influence stakeholders at all levels.
- Customer-focused mindset with a track record of delivering excellent client service and handling escalations professionally.
- Comfortable working with in-store technology and adapting to evolving digital selling tools.
Skills
Experience
Minimum 3 years of supervisory or lead experience in a high-volume retail environment, preferably within beauty or specialty retail, with demonstrated success in team development, sales-driving initiatives and client engagement.
Education
High school diploma or equivalent; post-secondary education in business, retail management, marketing or a related field preferred.
Workplace
This position is based in Richmond Hill, Ontario, Canada, within easy reach of Toronto. The broader Ontario area accounts for 105 active listings on Cerulean, 8 of which are new. In Canada as a whole, Cerulean currently features 249 open positions, with 14 posted this week.
Compensation
The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.
Benefits
Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives.
Culture
Sephora cultivates a fast-paced, client-first retail culture that prizes creativity, inclusivity and professional development. Teams operate in a digitally enabled environment with a strong emphasis on coaching, mastery of product knowledge and experiential selling.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Lead», «On-Floor Sales Lead», «Beauty Floor Supervisor», «In-Store Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.