Sephora Stage Experience Lead

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

The Stage Experience Lead oversees sales-floor departments at Sephora in Richmond, coaching the team on the selling model, client service, performance development and in-store events. This is a permanent, full-time role paying CAD 22.85–28.55 per hour, with potential performance-based bonuses, a competitive benefits program, and learning and development initiatives.

Role & Responsibilities

• Oversee all sales-floor departments within the assigned Sephora location, including Beauty, Skincare, Fragrance and Haircare, or a combination of these areas.
• Ensure the sales team executes Sephora’s selling model and delivers outstanding client service so the store achieves and exceeds its objectives.
• Support timely responses to client feedback in each department.
• Partner with the direct manager to address client-related issues and feedback received through the client service hotline or directly from clients.
• Support training for all World selling cast in Client Interactive Technology.
• Support in-store events, ensuring they contribute to store goals and meet client needs.
• Monitor and coach performance-management matters within the assigned store area; provide timely improvement feedback and follow up as needed.
• Participate in regular check-ins with direct reports.
• Maintain a strong understanding of store sales performance and business opportunities.

Qualifications

• One to three years of experience in a similar role at a store of similar volume, or equivalent internal experience.
• Excellent verbal and written communication skills, with the ability to influence business partners at all levels clearly and concisely.
• Proven ability to build teams by attracting and identifying talented store leaders who can train and develop the team to drive sales and deliver outstanding client service.

Skills

Experience

At least 3 years; the role description also states one to three years in a similar role at a similar-volume store, or equivalent internal experience.

Workplace

Compensation

The base compensation for this position ranges from CAD 22.85 to CAD 28.55 per hour.

Benefits

Performance-based bonus opportunities, a competitive benefits program, and learning and development initiatives aimed at employee support and recognition.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.