Sephora Stage Experience Lead
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $22.20–26.10/hour
- Department
- Retail & Boutique Operations
- Posted
- Aug 3, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Stage Experience Lead position at Sephora Pickering, Ontario—supervise sales floor teams and drive client service excellence. Full-time role, CAD$22.20–$26.10/hr.
Role & Responsibilities
- Oversee all sales floor departments and ensure team members execute Sephora's selling model and provide outstanding client service
- Support timely response to client feedback and partner with direct manager to resolve client-related issues via feedback tools and hotline
- Ensure all sales staff are properly trained on Client Interactive Technology and company systems
- Support and coordinate in-store events to achieve store goals and meet client needs
- Coach and manage performance within the assigned store area; deliver timely feedback for improvement and conduct regular check-ins with direct reports
- Demonstrate strong understanding of store sales performance and identify business opportunities to drive revenue
Qualifications
- One to three years of experience in a similar supervisory role at a similar volume store or equivalent internal experience
- Excellent verbal and written communication skills with ability to influence business partners at all levels
- Proven ability to attract, identify, and develop talented store leaders who can train and coach cast members to drive sales and client service
Skills
Experience
Minimum three years of experience in a similar supervisory role at a comparable volume retail location or equivalent internal progression within a beauty or luxury retail environment.
Workplace
This position is based in Pickering, Ontario, Canada, within easy reach of Toronto.
Compensation
The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.
Benefits
Performance-based bonus opportunities, competitive benefits program, robust learning and development initiatives, employee support and recognition programs
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Lead», «Beauty Operations Supervisor», «Sales Floor Lead», «Store Experience Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.