Sephora Stage Experience Lead

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Location
Canada
└Ontario
└Ottawa
Employment
Full-Time
Seniority
Supervisor
Compensation
$22.20–26.10/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 28, 2026

About Sephora

Sephora is a global leader in prestige beauty retail, renowned for an expansive assortment of cosmetics, skincare, fragrance and haircare. As part of the LVMH group, Sephora combines a strong retail DNA with digital innovation, rigorous training programs and a client-centric approach to experiential shopping.

Sephora Bayshore (Ottawa) seeks a Stage Experience Lead — full‑time role overseeing the beauty floor, client experience and team development.

Role & Responsibilities

  • Oversee all on‑floor sales departments (e.g., Makeup, Skincare, Fragrance, Haircare) within the assigned store, ensuring consistent execution of the brand’s selling model.
  • Coach and develop cast to deliver exceptional client service and achieve store sales objectives; conduct regular check‑ins and provide timely performance feedback.
  • Respond to and action client feedback in partnership with the store management team, including escalation through the client feedback tool and hotline where required.
  • Ensure World selling cast are trained and proficient with Client Interactive Technology and other in‑store digital tools.
  • Support planning and execution of in‑store events to drive traffic, conversion and client engagement.
  • Identify talent, support recruitment of strong store leaders, and participate in building high‑performing teams focused on sales and client retention.
  • Monitor department performance metrics, identify business opportunities and partner with management to convert insights into action.

Qualifications

  • 1–3 years of retail leadership experience in a high‑volume beauty or luxury environment; comparable internal experience is acceptable.
  • Proven ability to coach, develop and motivate frontline teams to deliver sales and service targets.
  • Strong verbal and written communication skills with the capacity to influence stakeholders at all levels.
  • Demonstrated experience handling client feedback and resolving client service issues promptly and professionally.
  • Ability to support event execution and training initiatives across multiple product categories.

Skills

Execution of Sephora selling model Clienteling Performance coaching and development Event management Client Interactive Technology Sales floor leadership Client feedback resolution Retail KPI analysis

Experience

Minimum of 1–3 years of supervisory or assistant‑manager experience in a high‑volume beauty, cosmetics or luxury retail environment, including direct responsibility for coaching teams, managing client experience and supporting in‑store events.

Education

High school diploma or equivalent required; post‑secondary education in retail management, business or a related field considered an asset.

Workplace

The role is situated in Ottawa, Ontario, Canada.

Compensation

The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.

Benefits

Performance‑based bonus opportunities; competitive benefits program; robust learning and development initiatives; accommodation for applicants with disabilities.

Culture

Sephora fosters a fast‑paced, innovation‑driven retail culture centered on client experience and continuous learning. The brand emphasizes inclusivity, professional development and the adoption of technology to elevate in‑store engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Lead», «Beauty Floor Lead», «Retail Floor Supervisor», «Assistant Store Manager, Client Experience», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.