Sephora Stage Experience Lead

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Location
Employment Full-time
Seniority Mid-Level
Posted Jan 1, 2026

Join Sephora in Ottawa, Canada as a Stage Experience Lead. Oversee sales departments and ensure excellent client service in this full-time role.

Overview

Sephora, a leader in the beauty retail industry, operates under the umbrella of LVMH Moët Hennessy Louis Vuitton, a global luxury goods conglomerate. Known for its innovative approach to beauty retail, Sephora offers a diverse range of products from prestige brands, fostering an environment that encourages creativity and excellence.

Role & Responsibilities

  • Oversee all sales floor departments including Beauty, Skincare, Fragrance, and Haircare.
  • Ensure team members execute Sephora’s selling model and provide outstanding client service.
  • Respond to client feedback and address client-related issues in a timely manner.
  • Support training in Client Interactive Technology for all World selling cast.
  • Assist in the management of in-store events to achieve store goals and meet client needs.
  • Coach and provide feedback for performance improvement within the assigned area.
  • Participate in regular check-ins with direct reports.
  • Demonstrate an understanding of the store’s sales performance and business opportunities.

Qualifications

  • One to three years’ experience in a similar role at a similar volume store or equivalent internal experience.

Skills

Excellent verbal and written communication skills. Ability to influence business partners at all levels. Proven ability to create and develop teams to drive sales and deliver client service.

Experience

Minimum of 3 years in a similar role or equivalent internal experience.

Workplace

The successful candidate will be located in Ottawa, Canada. 5 luxury roles are listed in Ottawa on Cerulean. Cerulean currently advertises 212 open roles in Canada, including 8 added in the last 48 hours.

Compensation

Compensation ranges between CAD$22.20 - CAD$26.10 per hour, with potential performance-based bonuses.

Benefits

Competitive benefits program, robust learning and development initiatives, and performance-based bonus opportunities.

Culture

Sephora Canada fosters an inclusive and innovative culture, committed to employee development and client satisfaction. The company values transparency, efficiency, and the use of technology to enhance the recruitment process.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.