Sephora Stage Experience Lead
- Location
- North YorkOntarioCanada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $22.20–26.10/hour
- Department
- Retail & Boutique Operations
- Posted
- Aug 11, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Stage Experience Lead – North York, ON. Supervise beauty sales floor, manage client experience, and lead teams at Vaughan Mills location.
Role & Responsibilities
- Oversee all assigned sales floor departments and ensure proper execution of Sephora's selling model across the team
- Manage client feedback and partner with management to action client-related issues through the client service hotline or direct channels
- Support proper training of sales cast on all Client Interactive Technology platforms and tools
- Coordinate and support in-store events to achieve store goals and meet client needs
- Coach and provide timely performance feedback to assigned team members, conducting regular check-ins with direct reports
- Demonstrate strong understanding of store sales performance and business opportunities to identify growth initiatives
- Attract, identify, and develop talented store leaders who can train and develop staff to drive sales and deliver outstanding client service
Qualifications
- One to three years' experience in a similar supervisory or lead role at a comparable-volume retail location
- Proven ability to create and motivate high-performing teams
- Excellent verbal and written communication skills with ability to influence stakeholders at all levels
- Strong understanding of retail selling models and client service excellence
- Experience with performance management and team development
Skills
Experience
Minimum three years' experience in a similar supervisory or lead role at a comparable-volume retail or beauty store location, or equivalent internal experience within the organization.
Workplace
The successful candidate will be located in North York, Ontario, Canada, with easy access to Toronto.
Compensation
The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.
Benefits
Performance-based bonus opportunities, competitive benefits program, and robust learning and development initiatives.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Supervisor», «Sales Floor Lead», «Store Operations Supervisor», «Assistant Manager Client Experience», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.