Sephora Stage Experience Lead
- Location
- NanaimoBritish ColumbiaCanada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $22.85–28.55/hour
- Department
- Retail & Boutique Operations
- Posted
- Aug 6, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Stage Experience Lead, Nanaimo BC - Oversee sales floor departments, lead team, deliver client excellence. Full-time, CAD$22.85–$28.55/hr.
Role & Responsibilities
- Oversee all assigned sales floor departments and ensure team members execute Sephora's selling model consistently
- Support timely response to all client feedback and partner with management to address client-related issues through service hotlines and direct feedback channels
- Coach and develop cast members on Client Interactive Technology platforms and ensure proper training across all systems
- Support in-store event planning and execution to achieve store goals and address client needs
- Conduct performance assessments, deliver constructive feedback, and participate in regular check-ins with direct reports
- Analyze store sales performance and identify business opportunities to drive revenue growth
- Attract, identify, and develop talented store leaders capable of training and motivating the team to deliver outstanding service
Qualifications
- 1–3 years of experience in a similar supervisory role at a comparable-volume retail location or equivalent internal experience
- Excellent verbal and written communication skills with ability to influence business partners at all organizational levels
- Proven capability to identify and cultivate retail talent capable of driving sales and client satisfaction
- Strong understanding of retail sales operations and performance metrics
- Ability to manage multiple departments and priorities simultaneously
Skills
Experience
Minimum 3 years of supervisory experience in a similar retail role at a comparable-volume store, or equivalent internal experience within Sephora or the luxury beauty retail sector. Demonstrated success in leading sales teams and exceeding performance targets.
Education
High school diploma or equivalent required; retail management certification or beauty industry training preferred.
Workplace
This position is based in Nanaimo, British Columbia, Canada, within easy reach of Vancouver.
Compensation
The base compensation for this position ranges from CAD 22.85 to CAD 28.55 per hour.
Benefits
Performance-based bonus opportunities, competitive benefits program, robust learning and development initiatives.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Floor Manager», «Assistant Store Manager», «Team Lead - Client Experience», «Sales Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.