Sephora Stage Experience Lead
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $22.20–26.10/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 3, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Stage Experience Lead, London ON: Full-time floor supervisor role overseeing sales departments and team leadership.
Role & Responsibilities
- Oversee all sales floor departments and ensure proper execution of Sephora's selling model across assigned areas
- Support timely client feedback responses and partner with management to address client-related issues through dedicated service channels
- Train and coach the on-stage cast in all Client Interactive Technology and World selling systems
- Support in-store events to align with store goals and client needs
- Conduct performance assessments and provide ongoing coaching and feedback to team members
- Participate in regular check-ins with direct reports to ensure continuous development
- Demonstrate strong understanding of store sales performance and identify business opportunities
Qualifications
- One to three years' experience in a similar floor leadership role at a comparable volume store or equivalent internal experience
- Excellent verbal and written communication skills with ability to influence business partners at all levels
- Proven ability to identify and attract talented retail leaders capable of training and developing teams
- Strong understanding of retail sales performance and business opportunities
Skills
Experience
Minimum of one to three years in a similar floor leadership role at a comparable retail location or equivalent internal experience within a beauty retail environment.
Workplace
The role is situated in London, Ontario, Canada — conveniently close to Toronto.
Compensation
The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.
Benefits
Performance-based bonus opportunities, competitive benefits program, and robust learning and development initiatives.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Manager, Client Experience», «Floor Lead, Retail Operations», «Shift Supervisor, Sales Floor», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.