Sephora Stage Experience Lead
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $22.20–26.10/hour
- Department
- Retail & Boutique Operations
- Posted
- Jul 23, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Stage Experience Lead position in London, ON — manage sales floor operations and lead team to exceed client service goals.
Role & Responsibilities
- Oversee all sales floor departments and ensure proper execution of Sephora's selling model across assigned areas
- Support timely response to client feedback and partner with direct manager to address client-related issues through service hotline and direct feedback channels
- Ensure cast members are trained in Client Interactive Technology and support adoption of innovative sales tools
- Manage in-store events to drive store goals and meet client needs
- Conduct performance coaching and provide timely feedback for improvement to direct reports
- Participate in regular check-ins with team members and monitor performance management situations within assigned area
- Demonstrate strong understanding of store sales performance and identify business opportunities to drive entrepreneurial growth
Qualifications
- One to three years' experience in a similar leadership role at a comparable volume retail store or equivalent internal experience
- Excellent verbal and written communication skills with ability to influence business partners at all levels
- Proven track record of building high-performing teams by identifying and developing talented store leaders
- Demonstrated ability to train and coach cast members to drive sales and deliver outstanding client service
Skills
Experience
One to three years in a similar retail leadership role at a high-volume store or equivalent internal experience with Sephora or related beauty retail environment.
Workplace
The role is situated in London, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.
Benefits
Performance-based bonus opportunities, competitive benefits program, robust learning and development initiatives.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Floor Operations Lead», «Team Lead - Sales Operations», «Department Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.