Sephora Stage Experience Lead
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Sephora Canada — Stage Experience Lead in Langley, BC. Full-time supervisory role overseeing Beauty, Skincare & Fragrance departments.
Overview
Sephora is a global prestige beauty retailer known for its broad portfolio of international and exclusive brands, experiential store formats and digital innovation. As part of the LVMH group, Sephora operates in a fast-moving retail environment that combines product expertise, client service and continual learning and development.
Role & Responsibilities
- Oversee all on-floor departments within the assigned store (Beauty, Skincare, Fragrance, Haircare or combinations) to ensure cohesive execution of in-store strategy.
- Coach and develop on-stage cast to consistently apply Sephora’s selling model and deliver exceptional client service.
- Monitor and act on client feedback in partnership with management, ensuring timely resolution via the client feedback channels.
- Ensure all selling cast are trained in and proficient with Client Interactive Technology and other in-store tools.
- Support and coordinate in-store events to drive sales and enhance client engagement.
- Conduct regular performance check-ins, identify development needs, and deliver constructive feedback to improve individual and team performance.
- Analyse store sales performance, identify business opportunities and collaborate with leadership to drive results.
Qualifications
- Minimum three years of retail leadership or supervisory experience in a high-volume store; experience in beauty or luxury retail preferred.
- Proven ability to recruit, train and develop store talent to meet sales and service objectives.
- Excellent verbal and written communication skills with the capacity to influence stakeholders at all levels.
- Demonstrated capability to manage client feedback and ensure service recovery where required.
- Comfortable working with retail sales technology and coaching teams on new digital tools.
Skills
Experience
Minimum 3 years of progressive retail supervisory or leadership experience in a high-volume environment, ideally within beauty or luxury retail. Demonstrated track record of coaching teams to achieve sales and service targets.
Education
High school diploma or equivalent required; post-secondary education in retail management, business or a beauty-related discipline is an asset.
Workplace
This position is based in Langley, British Columbia, Canada, within easy reach of Vancouver. The broader British Columbia area accounts for 71 active listings on Cerulean, 2 of which are new. In Canada as a whole, Cerulean currently features 213 open positions, with 9 posted this week.
Compensation
The base compensation for this position ranges from CAD 22.85 to CAD 28.55 per hour.
Benefits
Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives; reasonable accommodation for applicants with disabilities.
Culture
Sephora promotes an energetic, client-centric retail culture that values innovation, inclusivity and continuous learning. Team members are expected to deliver experiential service, embrace new technology and contribute to a collaborative, high-performance environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.