Sephora Stage Experience Lead

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Location
Employment Full-Time
Seniority Supervisor
Compensation $20.70–25.90/hour
Posted Mar 19, 2026

Sephora Canada is hiring a Stage Experience Lead in Halifax — full-time role overseeing sales floor, client experience, and team development.

Overview

Sephora is a global leader in prestige beauty retail and is part of the LVMH group. Renowned for its multicultural, fast-paced retail environments, Sephora emphasizes experiential merchandising, digital innovation in-store, and continuous learning and development for frontline and leadership cast.

Role & Responsibilities

  • Oversee all sales-floor departments within the assigned store (Beauty, Skincare, Fragrance, Haircare or combinations), ensuring operational excellence and visual merchandising standards.
  • Ensure on-stage cast consistently execute Sephora’s selling model and deliver exceptional client service to meet and exceed store objectives.
  • Manage client feedback and resolution processes, including timely responses via the client service hotline and direct client interactions.
  • Support training and adoption of Client Interactive Technology across the sales floor to enhance the client experience.
  • Support planning and execution of in‑store events, ensuring they contribute to sales targets and client engagement goals.
  • Coach, develop and provide regular performance feedback to assigned cast; identify talent and support recruitment and internal development.
  • Monitor sales performance, identify business opportunities, and partner with management to action improvement plans.

Qualifications

  • One to three years’ experience in a similar role at a comparable-volume store or equivalent internal experience.
  • Proven ability to recruit, train and develop retail teams that drive sales and deliver superior client service.
  • Excellent verbal and written communication skills with the ability to influence partners at all levels.
  • Demonstrated experience coaching to performance, providing constructive feedback and following up on improvement plans.
  • Availability to work a flexible retail schedule, including weekends and evenings.

Skills

Sephora selling model Client Interactive Technology Client service hotline management Event management Coaching and performance management Sales performance analysis and opportunity identification Strong verbal and written communication

Experience

One to three years’ experience in a comparable retail leadership role, with demonstrable success leading sales-floor teams, driving client experience initiatives and supporting sales growth.

Education

High school diploma or equivalent required; post-secondary education in retail management, business, cosmetology or a related field is preferred.

Workplace

This position is based in Halifax, Nova Scotia, Canada. In Canada as a whole, Cerulean currently features 250 open positions, with 14 posted this week.

Compensation

The base compensation for this position ranges from CAD 20.70 to CAD 25.90 per hour.

Benefits

Eligibility for performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives.

Culture

Sephora fosters an energetic, client-centric culture that prizes innovation, inclusivity and continual learning. Workplaces emphasize creativity and collaboration, with strong investment in training and career progression for retail and leadership cast.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Lead», «Sales Floor Lead», «Beauty Floor Supervisor», «Assistant Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.