- Location
- 5236 Windermere Blvd. (View map)Edmonton, AB T6W 0L9Canada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $20–23.55/hour
- Department
- Retail & Boutique Operations
- Posted
- Nov 2, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The Stage Experience Lead oversees sales-floor departments at a Sephora location, ensuring teams deliver the selling model, strong client service, effective feedback follow-up and events that support store goals. This permanent, full-time role also supports team development, performance coaching and sales performance awareness.
Role & Responsibilities
- Oversee all sales floor departments within the assigned Sephora location, which may include Beauty, Skincare, Fragrance and Haircare.
- Ensure that the on-stage team executes Sephora’s selling model and provides outstanding client service.
- Support timely responses to client feedback in each department.
- Partner with the direct manager to address client-related issues and feedback received through the client service hotline or directly from clients.
- Support training for all World selling cast in Client Interactive Technology.
- Support in-store events, ensuring they help the store achieve its goals and meet client needs.
- Monitor and coach performance management situations in the assigned area of the store.
- Deliver timely performance feedback and follow up as needed.
- Participate in regular check-ins with direct reports.
- Demonstrate a strong understanding of the store’s sales performance and business opportunities.
Qualifications
- One to three years of experience in a similar role at a similar-volume store, or equivalent internal experience.
- Excellent verbal and written communication skills, with the ability to influence business partners at all levels clearly and concisely.
- Proven ability to build teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
Skills
Experience
One to three years in a similar role at a similar-volume store, or equivalent internal experience; at least 3 years overall.
Workplace
The successful candidate will be located in Edmonton, Alberta, Canada.
Explore jobs in Alberta or in Canada.
Compensation
The base compensation for this position ranges from CAD 20 to CAD 23.55 per hour.
Benefits
Eligible for performance-based bonus opportunities, a competitive benefits program, and learning and development initiatives supporting employee support and recognition.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Experience Lead», «Store Experience Supervisor», «Sales Floor Lead», «Client Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.