Sephora Stage Experience Lead
- Location
- DartmouthNova ScotiaCanada
- Employment
- Full-Time
- Seniority
- Lead
- Compensation
- $20.70–25.90/hour
- Department
- Retail & Boutique Operations
- Posted
- May 1, 2026
About Sephora
Sephora is a global beauty retailer known for its broad assortment of prestige cosmetics, fragrances and skincare. As part of the LVMH group, the brand combines a fast-paced retail environment with significant investment in employee learning and innovation, offering career pathways across store operations and corporate functions.
Sephora Canada (Dartmouth) is hiring a Stage Experience Lead to oversee on‑floor beauty departments. Full‑time, CAD$20.70–25.90/hr.
Role & Responsibilities
- Oversee all on‑floor departments (Beauty, Skincare, Fragrance, Haircare or combinations) and ensure consistent execution of Sephora’s selling model.
- Coach, mentor and develop sales cast to deliver exceptional client service and achieve store sales targets; participate in regular performance check‑ins.
- Manage and action client feedback promptly, partnering with store leadership to resolve issues and implement improvements.
- Ensure world selling cast are trained and proficient with Client Interactive Technology and other in‑store digital tools.
- Support planning and execution of in‑store events to drive traffic, sales and client engagement.
- Monitor departmental sales performance, identify business opportunities and recommend operational adjustments to maximize results.
- Participate in recruitment and talent identification to build effective departmental teams.
Qualifications
- Minimum 1–3 years’ retail supervisory experience in a comparable, high‑volume store; 3 years preferred.
- Proven ability to coach and develop teams, identify talent and build succession.
- Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
- Demonstrated customer‑centric mindset and experience resolving client feedback.
- Availability to work a retail schedule including weekends and evenings as required.
Skills
Experience
Minimum 1–3 years’ experience in a supervisory or lead role within a high‑volume beauty, cosmetics or specialty retail environment; prior experience in talent development and clienteling preferred.
Education
High school diploma required; post‑secondary education in retail management, business or a related field is an asset.
Workplace
This position is based in Dartmouth, Nova Scotia, Canada, within easy reach of Halifax.
Compensation
The base compensation for this position ranges from CAD 20.70 to CAD 25.90 per hour.
Benefits
Performance‑based bonus opportunities; competitive benefits program; robust learning and development initiatives.
Culture
Sephora fosters a dynamic, client‑centric culture that values creativity, diversity and continuous learning. Teams work in a fast‑paced retail environment where innovation and development are encouraged, and career mobility is supported through structured training programs.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Lead», «On-Floor Experience Supervisor», «Beauty Floor Lead», «Retail Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.