Sephora Stage Experience Lead
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $20–23.55/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 16, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Stage Experience Lead at Sephora Calgary | Full-time retail management role overseeing beauty sales floor.
Role & Responsibilities
- Oversee all sales floor departments ensuring proper execution of Sephora's selling model and delivery of outstanding client service
- Coach and provide performance feedback to assigned team members, conducting regular check-ins and performance assessments
- Support timely response to client feedback and work with management to action client-related issues through service hotline or direct feedback channels
- Train and ensure all cast members are proficient in Client Interactive Technology and company selling techniques
- Support in-store events and promotional initiatives to drive sales performance and meet client needs
- Demonstrate strong business acumen by understanding store sales performance and identifying business opportunities
- Attract, identify, and develop talented store leaders capable of training cast and delivering exceptional client service
Qualifications
- 1–3 years' experience in a similar retail leadership or supervisory role at a comparable volume store
- Proven ability to create and develop high-performing teams
- Excellent verbal and written communication skills
- Ability to influence and collaborate with business partners at all organizational levels
- Strong understanding of retail sales dynamics and performance metrics
- Demonstrated commitment to client-centric service delivery
Skills
Experience
Minimum three years in a similar retail management or supervisory role at a similar volume store, or equivalent internal progression within the luxury retail or beauty sector.
Education
High school diploma or equivalent; additional retail management certification or beauty industry training is advantageous.
Workplace
This position is based in Calgary, Alberta, Canada.
Compensation
The base compensation for this position ranges from CAD 20 to CAD 23.55 per hour.
Benefits
Performance-based bonus opportunities, competitive benefits program, and robust learning and development initiatives.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Manager Client Experience», «Floor Manager Beauty Retail», «Department Lead Sales», «Retail Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.