Sephora Stage Experience Lead
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $20–23.55/hour
- Department
- Retail & Boutique Operations
- Posted
- Aug 19, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora hiring Stage Experience Lead in Calgary, Canada. Full-time retail management role overseeing sales operations and client experience.
Role & Responsibilities
- Oversee and manage all sales floor departments within the assigned store location, including Beauty, Skincare, Fragrance, and Haircare categories
- Ensure consistent execution of Sephora's proprietary selling model across all customer-facing team members
- Provide coaching and performance feedback to team members, conducting regular check-ins and addressing performance management situations
- Coordinate in-store promotional events and initiatives to support store goals and meet client needs
- Champion adoption of Client Interactive Technology by ensuring team training and proper implementation
- Support the timely resolution of client feedback and complaints, working with the direct manager to escalate and action client-related issues
- Demonstrate strong business acumen by monitoring store sales performance and identifying revenue opportunities
- Partner with store leadership to attract, develop, and retain high-performing sales associates capable of delivering outstanding client experiences
Qualifications
- One to three years of supervisory or lead experience in retail, preferably in a similar high-volume store environment
- Demonstrated ability to build and develop teams through recruitment, training, and mentorship
- Strong verbal and written communication skills with the ability to influence stakeholders across all organizational levels
- Proven track record of driving sales performance and exceeding company objectives
- Experience executing and promoting a consultative, client-centric sales approach
Skills
Experience
Minimum three years of relevant experience in a similar retail supervisory role at a comparable volume store, or equivalent internal experience within the Sephora organization.
Workplace
This position is based in Calgary, Alberta, Canada.
Compensation
The base compensation for this position ranges from CAD 20 to CAD 23.55 per hour.
Benefits
Performance-based bonus opportunities, competitive benefits program, and robust learning and development initiatives.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager – Client Experience», «Sales Floor Lead», «Beauty Department Supervisor», «Client Experience Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.