Sephora Stage Experience Lead
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $20–23.55/hour
- Department
- Retail & Boutique Operations
- Posted
- Jun 3, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Stage Experience Lead at Sephora Calgary – Full-time supervisory role overseeing sales departments and leading client experience initiatives.
Role & Responsibilities
- Oversee all sales floor departments and ensure proper execution of Sephora's selling model across assigned areas
- Coach and support the sales team to deliver outstanding client service and drive departmental performance
- Manage client feedback and partner with management to address client-related issues through service hotlines and direct feedback channels
- Support in-store events and promotional initiatives to achieve store goals and meet client needs
- Assess employee performance, provide coaching and timely feedback, and conduct regular check-ins with direct reports
- Demonstrate strong understanding of store sales performance and identify business opportunities for growth
- Ensure all staff are properly trained in client interactive technology and company systems
Qualifications
- One to three years' experience in a similar supervisory role at a comparable-volume retail location or equivalent internal experience
- Proven ability to attract, identify, and develop talented store leaders
- Excellent verbal and written communication skills with the ability to influence business partners across all levels
- Demonstrated success in creating high-performing teams that drive sales and deliver client service excellence
Skills
Experience
One to three years in a supervisory or leadership role in a similar retail environment at a comparable sales volume, or equivalent internal experience with demonstrated success in team leadership and client service delivery.
Workplace
This position is based in Calgary, Alberta, Canada.
Compensation
The base compensation for this position ranges from CAD 20 to CAD 23.55 per hour.
Benefits
Performance-based bonus opportunities, competitive benefits program, and robust learning and development initiatives.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Manager, Client Experience», «Floor Supervisor», «Sales Floor Manager», «Department Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.