Sephora Stage Experience Lead
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $20–23.55/hour
- Department
- Retail & Boutique Operations
- Posted
- May 15, 2026
About Sephora
Sephora is a global prestige beauty retailer and a member of the LVMH family of maisons. Renowned for an expansive assortment of cosmetics, skincare, fragrance and haircare, Sephora combines experiential in-store environments with omnichannel retailing and investment in talent development across its international network.
Sephora Calgary seeks a Stage Experience Lead (Full‑Time) to manage sales-floor teams and client experience. Hourly pay CAD$20.00–23.55/hr.
Role & Responsibilities
- Oversee all on-floor sales departments (Beauty, Skincare, Fragrance & Haircare or combinations) during assigned shifts to ensure operational excellence and sales execution.
- Coach and develop cast to consistently execute Sephora’s selling model and deliver exceptional client service across departments.
- Drive response and resolution to client feedback in partnership with store leadership, using established channels and escalation procedures.
- Ensure all selling cast are trained and proficient in Client Interactive Technology and other in-store retail tools.
- Support planning and delivery of in-store events to meet sales and client engagement objectives.
- Monitor individual and departmental performance, provide regular feedback, and support performance management actions as required.
- Identify sales opportunities, recommend merchandising or service adjustments, and collaborate with store management to meet business targets.
Qualifications
- Minimum 3 years of retail supervisory or leadership experience in a high-volume store or equivalent internal experience (beauty sector preferred).
- Proven ability to coach and develop teams, including recruiting or identifying talent to elevate store performance.
- Strong verbal and written communication skills with the ability to influence stakeholders at all levels.
- Demonstrated client-service orientation and experience managing client feedback and recovery.
- Comfortable working with retail technology, including Client Interactive Technology platforms, and facilitating team training.
Skills
Experience
Minimum 3 years of supervisory or assistant-manager experience in high-volume retail, ideally in beauty, cosmetics, or specialty retail environments.
Education
High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred.
Workplace
This position is based in Calgary, Alberta, Canada.
Compensation
The base compensation for this position ranges from CAD 20 to CAD 23.55 per hour.
Benefits
Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives; reasonable accommodation for applicants with disabilities.
Culture
Sephora cultivates a client-centric, fast-paced retail culture that values innovation, inclusivity and continuous learning. Teams are encouraged to blend product expertise with experiential service and to adopt digital tools that enhance the in-store client journey.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Lead», «Beauty Floor Supervisor», «Sales Floor Lead», «Retail Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.