Sephora Stage Experience Lead

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Location
Canada
└Alberta
└Calgary
Employment
Full-Time
Seniority
Supervisor
Compensation
$20–23.55/hour
Posted
Mar 31, 2026

About Sephora

Sephora is a global prestige beauty retailer and part of the LVMH group, known for an expansive assortment of cosmetics, skincare, fragrance and haircare and for pioneering a high-touch, experiential retail format. As an employer, Sephora emphasizes innovation in retail technology, strong training and development programs, and a client-centric culture that values diversity and continuous learning.

Sephora Calgary is hiring a Stage Experience Lead to oversee sales floor departments and drive client experience at the Cross Iron store.

Role & Responsibilities

  • Oversee all on-floor departments (Beauty, Skincare, Fragrance, Haircare or combinations thereof) to ensure consistent execution of Sephora’s selling model and store standards.
  • Coach, develop and mentor on-stage cast to maximise sales performance, client conversion and customer service metrics; conduct regular check-ins and deliver timely performance feedback.
  • Manage client feedback resolution in partnership with store leadership; escalate and action client-related issues via appropriate channels.
  • Ensure all selling cast are trained and proficient with Client Interactive Technology and other in-store digital tools to enhance the guest experience.
  • Support and coordinate in-store events and promotional initiatives to drive traffic, meet business objectives and satisfy client needs.
  • Identify hiring needs and attract talent; support talent development to build capable store leaders and a resilient on-floor team.
  • Analyse daily/weekly sales performance, surface business opportunities and partner with management on action plans to grow categories.

Qualifications

  • Minimum 3 years of leadership experience in high-volume beauty, cosmetics or luxury retail (store or district level).
  • Proven track record of coaching and developing retail teams to achieve sales and service targets.
  • Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
  • Demonstrated ability to manage client escalations and maintain service excellence.
  • Strong commercial acumen and comfort working with sales metrics and performance indicators.

Skills

Sephora selling model Client Interactive Technology Event management Performance coaching Visual merchandising Team recruitment and development Client service excellence Strong verbal and written communication

Experience

At least three years of progressive leadership experience in a busy beauty or cosmetics retail environment, with direct responsibility for floor operations, team coaching and event execution.

Education

High school diploma or equivalent required; post-secondary education in business, retail management, cosmetology or a related field is preferred.

Workplace

This position is based in Calgary, Alberta, Canada.

Compensation

The base compensation for this position ranges from CAD 20 to CAD 23.55 per hour.

Benefits

Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives.

Culture

Sephora cultivates a fast-paced, client-first retail culture that prizes innovation, inclusivity and ongoing professional development. Employees are supported with structured training programs and opportunities to advance within a global luxury retail network under the LVMH umbrella.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Lead», «In‑Store Experience Supervisor», «Assistant Store Leader — Client Experience», «Beauty Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.