Sephora Stage Experience and Services Manager, Stores
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Posted
- Jul 15, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Calgary: Stage Experience and Services Manager leading retail teams and client experience at Signal Hill location. CAD $54,800–$68,500 annually.
Role & Responsibilities
- Manage all aspects of the sales experience and services, classes, and events within the store location
- Execute cast training for new hires and existing team members, including Welcome to Sephora and Sephora 101 sessions
- Ensure timely response to all client feedback via Medallia, the client service hotline, and direct interactions, with regular action on identified issues
- Act as Director in Charge (DIC) within the store and engage with cast and clients on-stage
- Communicate team hiring needs to Talent & Business Operations leaders and manage the interviewing and hiring process for all direct reports
- Source, select, and hire candidates using the My Sephora Career (MSC) system
- Develop and build top-performing teams across all departments
- Align store cast with company goals, opportunities, and trends
- Demonstrate and reinforce Sephora values including Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative
Qualifications
- Two to four years of experience in a similar role at a similar-volume store or equivalent internal experience
- Exceptional leadership and influential skills
- Proven ability to lead and build top-performing teams
- Proven ability to create teams by attracting and identifying talented store leaders
- Capability to train and develop cast to drive sales and deliver outstanding client service
- Flexible availability to work peak retail hours including nights, weekends, and holidays
Skills
Experience
Two to four years of experience in a similar managerial role within a retail environment at a comparable store volume, or equivalent internal experience at Sephora or similar beauty retail organization.
Education
High school diploma or equivalent; post-secondary education in business, retail management, or related field is preferred.
Workplace
The successful candidate will be located in Calgary, Alberta, Canada.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Employee discounts, complimentary gratis products and exclusive brand events, competitive benefits program, performance-based bonus opportunities, robust learning and development initiatives aimed at promoting employee support and recognition.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Experience Manager», «Services and Events Manager, Retail», «Retail Experience Operations Manager», «Store Services Director», «In-Store Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.