Sephora Stage Experience and Services Manager
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Join Sephora Canada in Guelph as a Stage Experience and Services Manager. Lead dynamic teams, enhance customer experiences, and drive sales in a vibrant beauty community.
Overview
Sephora Canada, a subsidiary of the LVMH Moët Hennessy Louis Vuitton conglomerate, is renowned for its innovative approach to beauty retail. As a leader in the industry, Sephora is committed to delivering exceptional customer experiences and fostering a vibrant community that celebrates diversity and creativity. The brand is dedicated to nurturing talent and providing opportunities for professional growth within a dynamic and inclusive workplace.
Role & Responsibilities
- Manage all aspects of the sales experience and services, classes, and events in the store.
- Develop and lead the Color, Skin, Fragrance, Cash wrap, Services Coordinators, Senior Artists, Senior Skincare Advisors, and Personal Beauty Advisors teams.
- Execute training for new hires and existing staff, including facilitating Welcome to Sephora and Sephora 101 sessions.
- Ensure timely response to client feedback and address client-related issues.
- Act as the Director in Charge within the store regularly.
- Communicate team hiring needs and participate in the hiring process.
- Understand store goals and trends, ensuring alignment with the store team.
- Demonstrate Sephora values such as Passion for Client Service, Innovation, and Teamwork.
Qualifications
- Two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
- Proven leadership and influential skills.
- Ability to lead and build top-performing teams.
- Flexible availability during peak retail hours such as nights, weekends, and holidays.
Skills
Experience
Two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
Workplace
The successful candidate will be located in Guelph, Canada. Cerulean currently advertises 214 open roles in Canada, including 8 added in the last 48 hours.
Compensation
The compensation ranges between CAD$54,800.00 - CAD$68,500.00, with potential performance-based bonuses.
Benefits
Employees enjoy industry-leading discounts, gratis, exclusive brand events, and a competitive benefits program. Robust learning and development initiatives are also provided to support career growth.
Culture
Sephora Canada fosters a culture of innovation, inclusivity, and respect. The company values passion for client service, expertise, teamwork, and work-life balance, creating an environment where employees can thrive and be proud of their contributions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.