Sephora Stage Experience and Services Manager
Closed The candidacy window for this position at Sephora has closed.
While this position is no longer receiving submissions as of March 25, 2026, Sephora presents 571 alternative opportunities for your consideration.
Continue Your Search
We invite you to review more currently available roles:
Sephora Canada — Stage Experience and Services Manager in Barrie. Lead in‑store services, training and client experience at Park Place Barrie store.
Overview
Sephora is a global prestige beauty retailer and part of the LVMH group, recognised for trend‑leading merchandising, experiential retail and investment in talent development. The Canadian network emphasizes innovation, inclusive beauty and robust in‑store training programs to cultivate retail and beauty expertise.
Role & Responsibilities
- Own the store sales experience and all in‑store services, classes and events; design and execute service propositions that drive footfall, conversion and client loyalty.
- Recruit, develop and performance‑manage the Color, Skin, Fragrance, Cash Wrap, Services Coordinator, Senior Artist (SA), Senior Skincare Advisor (SSA) and Personal Beauty Advisor (PBA) teams to achieve and exceed store objectives.
- Plan, deliver and monitor training programmes for new hires and existing cast, including facilitation of Welcome to Sephora and Sephora 101 sessions.
- Manage client feedback and service recovery through Sephora’s client tools (Medallia and hotline); act as Director in Charge (DIC) as required and engage on‑stage with clients regularly.
- Partner with Talent & Business Operations to source and hire talent using My Sephora Career (MSC); lead interviewing and selection for direct reports.
- Analyse store performance, identify trends and opportunities, and align the cast with store goals to drive sales growth and operational excellence.
Qualifications
- Two to four years’ experience in a comparable management role at a similar volume retail store or equivalent internal Sephora experience.
- Proven track record of building and leading high‑performing, sales‑driven teams in a customer‑facing retail environment.
- Exceptional leadership, coaching and influencing capabilities with strong aptitude for talent identification and development.
- Demonstrated client service orientation and experience managing client feedback and service recovery.
- Flexible availability to work peak retail hours including evenings, weekends and holidays.
Skills
Experience
Two to four years in a comparable store management or senior supervisory role at a high‑volume beauty or specialty retail location, or equivalent in‑house progression within Sephora.
Education
Secondary school diploma required; post‑secondary diploma or certificate in business, retail management, hospitality or a related field preferred.
Workplace
The successful candidate will be located in Barrie, Ontario, Canada, with easy access to Toronto. Across the Ontario region, Cerulean lists 83 open positions — 2 listed in the past two days. Cerulean currently advertises 212 open roles in Canada, including 2 added in the last 48 hours.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Performance‑based bonus opportunities; competitive benefits program; robust learning & development initiatives; employee discount; product gratis and exclusive brand events.
Culture
Sephora fosters an energetic, expertise‑driven retail culture that values diversity, innovation and continuous learning. As part of the LVMH group, the brand prioritizes professional development, collaborative teamwork and delivering elevated client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.