Sephora Stage Experience and Services Lead
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Join Sephora in Niagara Falls as a Stage Experience and Services Lead. Enhance client engagement and oversee service excellence. Apply now!
Overview
Sephora, a leader in the beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate. Known for its innovative approach to beauty and exceptional customer service, Sephora offers a dynamic and inclusive work environment where creativity and passion are highly valued.
Role & Responsibilities
- Oversee all Worlds on-stage, including Color, Skincare, Sephora Collection, and Fragrance, ensuring service excellence.
- Ensure Services Coordinators and cast members perform according to Sephora standards and achieve company objectives.
- Facilitate training and development for Services Coordinators and cast, partnering with store and district experts.
- Maintain a coaching culture by participating in the selection, training, and certification of SUBC Facilitators and coaches.
- Demonstrate artistry skills by conducting custom makeovers and skincare services.
- Act as Director in Charge (DIC) to engage with cast and clients on-stage.
- Promote Sephora values such as Passion for Client Service, Innovation, and Teamwork.
Qualifications
- One to three years of experience in a similar role at a similar volume store or equivalent internal experience.
- Strong client service skills.
- Effective time management and problem-solving skills.
- Proven ability to manage multiple tasks and changing priorities.
- Flexible availability to work during peak retail hours.
Experience
Minimum of 3 years in a similar role at a comparable volume store or equivalent internal experience.
Workplace
The role is situated in Niagara Falls, Ontario, Canada. Within Ontario, Cerulean currently features 95 open roles, including 11 recent additions. Across Canada, Cerulean lists 236 open roles — 22 of them newly added.
Compensation
CAD$22.20 - CAD$26.10/hr
Benefits
Performance-based bonus opportunities, competitive benefits program, robust learning and development initiatives.
Culture
Sephora fosters a vibrant and inclusive culture that celebrates diversity and creativity. Employees are encouraged to express their passion for beauty and client service, contributing to a collaborative and innovative workplace.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.