Sephora Stage Experience and Services Lead
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $22.20–26.10/hour
- Department
- Retail & Boutique Operations
- Posted
- Jun 9, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Stage Experience and Services Lead role in Chatham, Ontario. Full-time position overseeing on-stage worlds, services, and team development.
Role & Responsibilities
- Oversee all on-stage worlds (Color, Skincare, Sephora Collection, Fragrance) and manage service, class, and event execution within the store location
- Ensure Services Coordinators and cast members perform Sephora services within company standards and execute the selling model with exceptional client service
- Train and develop Services Coordinators to effectively manage the studio and drive daily services
- Facilitate Sephora training sessions and partner with elevated experts to ensure cast have appropriate product, category, and brand training
- Participate in selection, training, and certification of SUBC Facilitators and coaches; monitor their performance regularly
- Conduct custom makeovers, mini-makeovers, and skincare services to demonstrate artistry skills
- Regularly serve as Director in Charge (DIC) on the sales floor and engage with cast and clients on-stage
- Embody and promote Sephora values including passion for client service, innovation, expertise, work-life balance, respect, teamwork, and initiative
- Manage multiple tasks and changing priorities with flexible availability during peak retail hours (evenings, weekends, holidays)
Qualifications
- 1–3 years of experience in a similar role at a comparable volume store or equivalent internal Sephora experience
- Strong demonstrated client service skills
- Proven time management and problem-solving abilities
- Ability to manage multiple tasks and adapt to changing priorities
- Flexible availability to work peak retail hours including evenings, weekends, and holidays
Skills
Experience
1–3 years of similar retail or services leadership experience at a comparable store volume, or equivalent internal Sephora experience
Workplace
The successful candidate will be located in Chatham, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.
Benefits
Performance-based bonus opportunities, competitive benefits program, robust learning and development initiatives aimed at promoting employee support and recognition
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Services Lead», «Experience Coordinator Lead», «Service Studio Manager», «On-Stage Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.