Sephora Stage Experience and Services Lead

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Oversee all on-stage Worlds and service, class, and event execution within the assigned Sephora location
• Ensure Services Coordinators and cast members execute Sephora services and selling model to company standards
• Train and develop Services Coordinators to effectively manage the Studio and drive daily services
• Partner with elevated experts to provide product, category, and brand training for cast members and clients
• Facilitate Sephora training sessions whenever possible
• Participate in selection, training, and certification of SUBC Facilitators and coaches
• Regularly attend classes to ensure Facilitators and coaches maintain or exceed performance expectations
• Conduct custom and mini-makeovers and skincare services as needed to demonstrate artistry expertise
• Act as Director in Charge (DIC) within the store on a regular basis
• Engage with cast and clients on-stage and demonstrate Sephora values including Passion for Client Service, Innovation, Expertise, and Teamwork

Qualifications

• One to three years of experience in a similar role at a comparable volume store or equivalent internal experience
• Strong client service skills with proven ability to engage and delight customers
• Demonstrated effective time management and problem-solving capabilities
• Proven ability to manage multiple tasks and changing priorities simultaneously
• Flexible availability to work peak retail hours including nights, weekends, and holidays
• Passion for makeup and skincare with ability to demonstrate artistry skills

Skills

Experience

One to three years of experience in a similar role at a comparable volume store or equivalent internal experience within Sephora or a comparable beauty retail environment. Demonstrated ability to lead and develop Services Coordinators and cast members in a fast-paced, client-focused setting.

Workplace

Compensation

The base compensation for this position ranges from CAD 20.80 to CAD 24.45 per hour.

Benefits

Performance-based bonus opportunities, competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.