Sephora Stage Experience and Services Lead

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Location
AncasterOntarioCanada
Employment
Full-Time
Seniority
Supervisor
Compensation
$22.20–26.10/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
May 17, 2026

About Sephora

Sephora is a global beauty-retail leader and part of the LVMH group, known for its curated portfolio of prestige cosmetics, skincare and fragrance brands alongside Sephora Collection. As an employer, Sephora emphasizes beauty expertise, retail innovation and in-store experience, investing in training and career mobility within a high-volume, client-focused retail environment.

Sephora Ancaster (ON) seeks a Stage Experience and Services Lead — full‑time role overseeing beauty services, classes and events. Hourly pay CAD$22.20–26.10.

Role & Responsibilities

  • Own on-stage operations for assigned Worlds (e.g., Color, Skincare, Sephora Collection, Fragrance), ensuring flawless execution of services, classes and in-store events.
  • Lead and coach Services Coordinators and cast to deliver Sephora’s selling model and elevated client service standards.
  • Plan, deliver and facilitate training and certification activities; partner with store and district experts to maintain product, category and brand knowledge.
  • Act as Director in Charge (DIC) when required, managing daily store flow, client experience and team engagement during peak periods.
  • Deliver hands-on beauty services (custom makeovers, mini-makeovers, skincare consultations) to demonstrate artistry and service techniques.
  • Maintain a coaching culture by selecting, developing and certifying SUBC Facilitators and internal coaches; monitor performance through class attendance and feedback.
  • Manage operational priorities including scheduling, time management and execution of multiple concurrent tasks during high-volume periods.

Qualifications

  • 1–3 years' experience in a similar high-volume retail or beauty services leadership role, or equivalent internal experience.
  • Proven track record of delivering outstanding client service with a passion for makeup and skincare.
  • Experience training, coaching and developing retail or services teams.
  • Flexible availability to work evenings, weekends and holidays.
  • Strong time-management and problem-solving capabilities; ability to prioritise in a fast-paced environment.

Skills

Makeup artistry and custom makeover delivery Skincare consultation and treatment knowledge Coaching and training facilitation Class and event execution Client service and clienteling Retail selling model execution Time management and problem solving Team leadership and staff development

Experience

1–3 years of experience in a comparable retail or beauty services role at a high-volume store; experience supervising or leading service teams is preferred.

Education

High school diploma or equivalent; post-secondary training or certification in cosmetology, esthetics or a related beauty discipline preferred.

Workplace

This position is based in Ancaster, Ontario, Canada, within easy reach of Hamilton.

Compensation

The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.

Benefits

Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives; accommodation for applicants with disabilities.

Culture

Sephora fosters a fast-paced, expertise-driven retail culture prioritizing client experience, innovation and continuous learning. The environment rewards creativity and teamwork while offering structured training and internal mobility typical of a large prestige retail brand within the LVMH group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Studio Services Lead», «On‑Stage Experience Lead», «Beauty Services Supervisor», «Events & Services Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.