Sephora Stage Experience and Services Lead
About Sephora
Sephora, a leader in global beauty retail, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its luxury goods. With a commitment to innovation and excellence, Sephora offers a dynamic work environment where employees are encouraged to grow and succeed. As an employer, Sephora is dedicated to fostering a culture of creativity and collaboration, making it a prime destination for those passionate about the beauty industry.
Join Sephora in Ancaster, Canada as a Stage Experience and Services Lead. Oversee on-stage Worlds, manage services, and engage with clients in a dynamic retail environment.
Role & Responsibilities
- Oversee all on-stage Worlds, including Color, Skincare, Sephora Collection, and Fragrance, ensuring adherence to Sephora standards.
- Manage service, classes, and event execution within the store.
- Ensure Services Coordinators and cast members deliver exceptional client service and meet company objectives.
- Train and develop Services Coordinators to effectively manage the Studio and drive daily services.
- Facilitate Sephora training sessions and partner with store/district experts for product and brand training.
- Participate in the selection, training, and certification of SUBC Facilitators and coaches.
- Conduct custom makeovers, mini-makeovers, and skincare services as needed.
- Act as Director in Charge (DIC) to engage with cast and clients on-stage.
- Demonstrate Sephora values including Passion for Client Service, Innovation, and Teamwork.
Qualifications
- 1 to 3 years of experience in a similar role or equivalent internal experience.
- Strong client service skills.
- Effective time management and problem-solving abilities.
- Proven ability to manage multiple tasks and changing priorities.
- Flexible availability during peak retail hours.
Skills
Experience
Minimum of 3 years in a similar role or equivalent internal experience.
Workplace
This position is based in Ancaster, Ancaster, Canada.
Benefits
Employees enjoy industry-leading perks including discounts, gratis, and exclusive brand events. Sephora invests heavily in training to support personalized career development.
Culture
Sephora fosters a vibrant and inclusive culture that values passion, innovation, and teamwork. Employees are encouraged to express their creativity and are supported in their professional growth, making Sephora a dynamic and rewarding place to work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.