Sephora Specialist
- Location
- TrentoTrentino-Alto AdigeItaly
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 11, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Specialist in Trento, Italy – Lead department operations, manage team performance, and drive omnichannel beauty retail excellence on a permanent full-time basis.
Role & Responsibilities
- Monitor and optimize qualitative and quantitative KPIs including recruitment metrics, client engagement (LoveMeter), conversion rates, average transaction value, and omnichannel service performance (Sephora+, Click & Collect, app downloads)
- Oversee team performance through personal and department KPIs, implementing corrective actions as needed
- Develop and mentor team members, building skills and fostering professional growth
- Ensure quality standards across assigned departments (makeup, skincare, fragrance, Sephora Collection) and conduct technical skills training
- Maintain optimal stock levels in the stockroom in accordance with product replenishment cycles and merchandising strategies
- Guarantee superior customer journey experience whilst adhering to company guidelines and commercial policies
- Lead daily briefings to communicate results, objectives, and performance metrics to the team
- Coordinate with the Trade & Communication Department to organize and execute in-store events, masterclasses, and digital initiatives
- Manage the Booxi scheduling platform and resolve any disputes or operational issues
- Support Store Manager in daily activities and actively contribute to commercial and HR strategy development
Qualifications
- Minimum 3–4 years of experience in similar roles such as Assistant Store Manager, Team Leader, Supervisor, or Key Holder
- Proficiency with commerce KPIs and demonstrated capability in budget management, analysis, and daily reporting
- Strong analytical and reporting skills with data-driven decision-making capability
- Professional English language proficiency
- Proven relationship management and stakeholder engagement experience
- Demonstrated critical thinking and ability to approach situations from a global perspective
- Results-oriented mindset with proven ability to drive completion of activities and achieve expected outcomes
- Ability to maintain consistent performance under stress or pressure, with resilience and adaptability
Skills
Experience
Minimum 3–4 years in similar supervisory, team leadership, or assistant management roles within dynamic, multinational retail environments. Prior experience in prestige beauty retail or luxury goods distribution is highly valued.
Education
No specific educational credential is mandated; however, secondary education is assumed as baseline. Training in retail management, business administration, or related fields is advantageous.
Workplace
This position is based in Trento, Trentino-Alto Adige, Italy, within easy reach of Milan.
Benefits
Competitive tailored welfare offerings, complimentary beauty product gifts, and access to employee discounts on Sephora products. Professional development opportunities through Sephora's culture of empowerment, learning, and growth. Participation in Sephora Stands community social and environmental impact initiatives.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Department Specialist», «Retail Specialist», «Beauty Advisor Specialist», «Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.