Sephora Specialist

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Monitor and optimize qualitative and quantitative KPIs including recruitment, customer acquisition (My Client), satisfaction (LoveMeter), conversion rates, average transaction value, and units per transaction
• Manage and develop assigned department team, define performance targets, identify skill gaps, and drive continuous professional development
• Ensure consistent quality standards across assigned product categories including makeup, skincare, fragrances, and Sephora Collection
• Train team members on technical product knowledge and brand standards
• Oversee omnichannel service delivery including Sephora+ membership, click-and-collect fulfillment, and app engagement
• Coordinate daily and monthly performance briefings with team and Store Manager
• Plan and execute Booxi appointment platform scheduling
• Liaise with Trade & Communication Department to organize in-store events, masterclasses, and digital education initiatives
• Manage stockroom operations, maintain optimal inventory levels, and execute merchandising strategies
• Support Store Manager in developing commercial and HR strategy
• Resolve customer disputes and escalated service issues
• Ensure adherence to company procedures, safety regulations, commercial policies, and promotional guidelines

Qualifications

• Minimum 3–4 years of experience in similar supervisory or leadership roles (Assistant Store Manager, Team Leader, Supervisor, or Key Holder)
• Proficiency with retail KPIs, budget management, and performance analytics
• Fluent English at professional level
• Demonstrated excellence in relationship management and stakeholder collaboration
• Strong analytical and reporting capabilities

Skills

Experience

Minimum 3–4 years of professional experience in retail leadership roles, preferably within dynamic multinational retail environments such as prestige beauty, luxury goods distribution, or selective retail. Prior exposure to omnichannel commerce, KPI-driven environments, and team-based operations is highly advantageous.

Education

Secondary education diploma or equivalent; further commercial, retail management, or business studies are a plus.

Workplace

Benefits

Competitive tailored welfare package, complimentary beauty product gifts, employee discounts on Sephora products, access to learning and development programs, participation in Sephora Stands corporate social responsibility initiatives.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.